Rebecca Alexander
Fort Worth,Tx
Summary
To obtain a position as a Permanent Employee
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
20
20
years of professional experience
Work History
RGN & OS&D Clerk
NAPA Distribution Center
08.2024 - Current
- Customer service liaison for Process defective returns from stores.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced team morale, organizing staff events and fostering positive work environment.
New Freight Lead
NAPA Distribution Center
08.2022 - 08.2024
- Daily reports and posting of Stockers and main counter quota numbers
- Lead a team of 15 stockers
- Reconciling loads
- Maintaining a daily goal of 4 min turn around over/with Main Counters.
- Contributed ideas during team meetings that led to improvements in overall workflow efficiency and customer satisfaction.
- Improved freight processes by streamlining workflows and implementing efficient organization strategies.
- Resolved shipment issues promptly, minimizing delays and maintaining positive client relationships.
- Implemented cost-saving initiatives that resulted in reduced operational expenses without compromising service quality or delivery timelines.
- Reduced shipping errors by consistently maintaining accurate documentation for all transported goods.
- Conducted regular audits on freight billing practices, detecting discrepancies early on and preventing overcharges or underpayments from impacting financial performance.
- Mentored junior team members, sharing knowledge and expertise while fostering an environment conducive to learning and professional growth.
- Conducted regular safety training sessions for staff members, promoting a safe work environment and reducing workplace incidents.
- Assisted in the hiring process of new employees, contributing to the growth of a skilled workforce within the company.
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Verified and noted count and condition of cargo received.
- Negotiated and arranged transport of goods with shipping or freight companies.
Puttwall Lead
NAPA Distribution Center
03.2022 - 08.2022
- Reconcile overage or shortage totes of days end
- Maintain group of 5
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Will Call
NAPA Distribution Center
02.2021 - 03.2022
- Pulling orders and sorting for location pick up and 2 DC shuttles
- Sorting shuttle for Daily UPS shipments while maintaining equipment and shipping material
New Freight Stocker
NAPA Distribution Center
10.2020 - 02.2021
- Improved warehouse efficiency by organizing and maintaining a clean work environment.
- Managed the proper disposal of damaged or expired products according to company guidelines, minimizing financial loss and maintaining compliance with regulatory requirements.
- Conducted regular cycle counts to maintain accurate inventory levels, identifying discrepancies early for swift resolution.
- Enhanced inventory accuracy through diligent tracking and updating of stock records.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
Deposit Operations Associate
Loomis Armored
11.2019 - 10.2020
- Work with a team of 5 preparing daily deliveries for Armored Trucks
- Counting cash and coins
- Teller and Cash Management Lead
- Conducting Audits of tellers
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Conducted regular training sessions for new software tools, enhancing team productivity and operational efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Senior Lead Bartender
Phat Chad’s Tavern, Citrus Heights, CA
12.2005 - 10.2019
- Created desired cocktails, created inventory lists, purchased supplies, established and maintained high standards for a clean working environment, and built team rapport amongst colleagues to ensure quality customer service.
- Collected payments
- Training new employees
- Maintained and stocked supplies
- Organized Golf Fundraisers & Dart Tournaments
- Vendor Liaison
- Created bar menus
- Bouncer when needed
- Other duties as assigned
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
Education
Highschool Diploma -
Foothill Highschool
06-1995
Skills
- Microsoft Word
- Microsoft Excel
- Point of Sales Machine-CAKE
- Ten-Key
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Filing systems
- Database entry
- Relationship building
- Research
- Database management
- Quality control
- Correspondence writing
- Scanning and copying
- Handling payments
- Peer relationships
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Microsoft office
- Data entry
Section name
Letters of Reference Available Upon Request
Timeline
RGN & OS&D Clerk
NAPA Distribution Center
08.2024 - Current
New Freight Lead
NAPA Distribution Center
08.2022 - 08.2024
Puttwall Lead
NAPA Distribution Center
03.2022 - 08.2022
Will Call
NAPA Distribution Center
02.2021 - 03.2022
New Freight Stocker
NAPA Distribution Center
10.2020 - 02.2021
Deposit Operations Associate
Loomis Armored
11.2019 - 10.2020
Senior Lead Bartender
Phat Chad’s Tavern, Citrus Heights, CA
12.2005 - 10.2019
Highschool Diploma -
Foothill Highschool
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