BERNADETTE J. DEITER
Brillion
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
29
29
years of professional experience
Work History
Production Tech/Flex Staff
Professional Plating
03.2022 - Current
- Inspected parts for defects prior to processing, ensuring quality standards.
- Accepted or rejected parts based on customer specifications to maintain compliance.
- Racked and unracked parts according to shop papers to streamline workflow.
- Other duties as assigned, able to fill in on any line
Psychology Administrative Support Specialist
Catalpa Health
Appleton
02.2013 - Current
- Triage crisis calls and direct clients to appropriate care levels.
- Resolved issues impacting patient access to ensure seamless service delivery
- Verified insurance for eligibility and testing requirements to facilitate client access to services
- Completing full client registration and scheduling process.
- Monitor & maintain Psychologists/Neuropsychologist template
- Scored client testing documents to ensure accuracy and reliability.
- Review/approve Privacy documents
- Assist in developing policies/protocols
- Trained new employees on company policies and procedures to ensure compliance.
- Respond to “panic” button for providers
Administrative Assistant/Billing Clerk
Children’s Service Society of Wisconsin
Appleton
08.2001 - 02.2025
- Coordinated preparation and maintenance of outpatient and emergency shelter paperwork to ensure compliance and accessibility.
- Daily entering of client charges – coding, verifying insurance coverage/benefits
- Managed accounts receivable processes to track outstanding payments.
- Executed general office duties, including filing and data entry, to maintain organized and efficient office operations.
- Created and maintained monthly reports to track operational metrics and support decision-making.
- Processed all foster parent certification and recertification paperwork, ensuring background checks were completed.
- Scheduling of clients, discussing their needs and what types of services they are looking for, helping patients find their needs in the community
Service Representative – Medical Home
Affinity Medical Group
Brillion
02.2005 - 02.2012
- Assisting with billing and insurance issues/questions
- Reviewed insurance denials and researched resolutions to facilitate timely reimbursements.
- Followed up on delinquent insurance balances and responded to correspondence to maintain positive patient and provider relationships.
- Resubmits claim forms and/or appeals denials to insurance companies to obtain reimbursement.
- Collected and recorded patient payments, issued receipts, and reconciled petty cash to ensure accurate financial records.
- Updated demographic records to ensure accuracy
- Prepared monthly audits/spreadsheets
- Trained/processed Federal Drug Screen Collection & Non-DOT/Quick Screen Urine Collections
Inspection Scheduler, Quality Control Records Coordinator
Brillion Iron Works, Inc.
Brillion
07.1997 - 07.2001
- Analyzed data to support production and operations decisions
- Prepared prioritized shipping inventory lists to streamline logistics
- Entry and approval of employee’s time/absenteeism
- Preparing customer pattern price quotes
- Numbered blueprints for production reference
- Compiled monthly charts to provide insights for customer analysis
- Processed customer returns and managed rejections
Education
High School -
White Pine High School
White Pine, MI01-1989
Vocational School - Marketing
Ontonagon Vocational School
Ontonagon, MI01-1989
Blue Print Training
Fox Valley Tech
Early Childhood Education
Fox Valley Tech
Non-DOT/Quick Screen Urine Collection
Federal Drug Screen Collection
OSHA Training
Introduction to Medical Terminology
QuickBase
AED Trained
CPR Certified
Skills
- Safety protocols
- Organizational skills
- Time management skills
- Customer service
- Computer applications
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Problem solving
- Critical thinking
- Adaptability
- Team collaboration
- Leadership
- Communication skills
References
- Dr Ashley Whitmarsh, Neuropsychologist, Catalpa Health, 920-750-7000
- Dr Danielle Hanson, Psychologist, Catalpa Health, 920-750-7000
- Heidi Schneider, CSS Supervisor, Catalpa Health, 920-750-7000
Timeline
Production Tech/Flex Staff
Professional Plating
03.2022 - Current
Psychology Administrative Support Specialist
Catalpa Health
02.2013 - Current
Service Representative – Medical Home
Affinity Medical Group
02.2005 - 02.2012
Administrative Assistant/Billing Clerk
Children’s Service Society of Wisconsin
08.2001 - 02.2025
Inspection Scheduler, Quality Control Records Coordinator
Brillion Iron Works, Inc.
07.1997 - 07.2001
High School -
White Pine High School
Vocational School - Marketing
Ontonagon Vocational School
Blue Print Training
Fox Valley Tech
Early Childhood Education
Fox Valley Tech