BERNADETTE MALINDA

• Mail Handling & Delivery:

* Ensure efficient and timely processing, sorting, and delivery of mail and packages.

* Monitor mail volumes and adjust staffing and resources accordingly.

* Oversee mail processing equipment and ensure its proper functioning.

• Customer Service:

* Supervise customer service representatives to ensure prompt and courteous assistance.

* Resolve customer complaints and inquiries effectively.

* Promote postal products and services to customers.

• Financial Management:

* Manage finances, including revenue collection, expense control, and budget adherence.

* Monitor inventory levels of postage stamps, envelopes, and other postal supplies.

• Staff Supervision:

* Hire, train, and supervise postal employees.

* Conduct performance reviews and provide feedback.

* Address employee concerns and resolve workplace issues.

* Ensure employee safety and compliance with workplace regulations.

• Staff Scheduling:

* Create and manage employee work schedules to meet operational demands.

* Ensure adequate staffing levels during peak periods.

• Maintain a Safe & Clean Environment:

* Ensure the post office facility is clean, safe, and well-maintained.

* Conduct regular safety inspections and address any hazards.

• Equipment Maintenance:

* Oversee the maintenance and repair of postal equipment.

* Coordinate with maintenance personnel and vendors for repairs.

• Adhere to Postal Regulations:

* Ensure compliance with all postal regulations, procedures, and policies.

* Stay informed of changes in postal regulations and implement necessary adjustments.

• Security & Safety:

* Maintain a secure environment to protect postal property and customer information.

* Implement security measures to prevent theft and fraud.

• Community Relations:

* Build and maintain positive relationships with local businesses and community organizations.

* Participate in community events and promote postal services.

• Technology & Innovation:

* Implemented new technologies and systems to improve efficiency and customer service.

* Stayed abreast of technological advancements in the postal industry.

Key Skills:

• Strong leadership, communication, and interpersonal skills
• Excellent organizational and time-management skills
• Ability to work independently and as part of a team
• Problem-solving and decision-making abilities
• Customer service orientation
• Knowledge of postal regulations and procedures

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Engaged patients in meaningful conversation,socialization and activity while providing personal care assistance.
• Assisted patients with self-administered medications supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Monitored, document, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Medication reminder
• Observe and documented any changes, report any changes to the charge nurse or care team, advocated for patient's needs with healthcare providers on the patient's care team.
• managing appointments, communicating with other caregivers and ensuring continuity care
• Meal preparation, record intake and output.
• Assist client with range of emotion exercises.
• Assist patient with walking and transferring (in and out of wheelchair)
• Cognitive and emotional support. Offered comfort and addressing anxiety and agitation and created a calm and supportive environment.
• Identified and addressed challenging behaviors, such as wandering, aggression or sundowning ( increased confusion and agitation in the evening)
• Ensured a safe home environment by removing hazards.