Bernadette McIntosh
Union Springs
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Tuskegee University College of Veterinary Medicine
Tuskegee, AL
10.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between clients and veterinary staff to ensure seamless service delivery.
- Processed patient records and maintained accurate medical databases for compliance and efficiency.
- Assisted in billing procedures, verifying insurance information to enhance payment accuracy.
- Trained new reception staff on operational protocols and customer service standards.
- Resolved client inquiries and concerns promptly, improving overall satisfaction rates.
- Supported inventory management by tracking supplies and ordering necessary materials timely.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Head Cashier
The Home Depot
Opelika, Alabama
07.2023 - 10.2024
- Assessed cashier performance and recommended supplemental training opportunities.
- Operated POS systems to process sales transactions, check inventory, or execute price adjustments.
- Supported cashiers and management by counting and balancing drawers and preparing bank deposits.
- Assisted with receiving, verification and stocking of merchandise deliveries.
- Coordinated cashier coverage to meet consistent service levels and arranged backup cashiers for high-volume periods.
- Monitored and balanced cash drawers before and after each shift.
- Greeted and engaged customers, answered questions and offered product recommendations to meet needs.
- Corrected problems with team members using training and disciplinary actions.
- Worked with store managers to evaluate cashier staffing needs and identify coverage gaps.
- Informed customers of promotions and special offers to increase sales.
- Assigned cart retrieval duties to maintain safety and organization in parking lot and cart storage areas.
- Preserved appearance of checkout area, directing cashiers through restocking and shelf resets.
- Trained cashier team in register operation, customer service procedures, and merchandising.
- Managed schedules, assignments and breaks to maximize staffing levels.
- Prevented losses by watching for suspicious behavior.
Utility Locator
Southern Cross/Spire Gas
Birmingham, Alabama
10.2022 - 06.2023
- Performed excavation to expose fiber optic lines.
- Searched for underground utilities, accurately marked and photographed location.
- Read maps and blueprints to determine general utility locations and pinpointed using metal detector.
- Utilized GPS technology for accurate mapping of underground infrastructure during fieldwork assignments.
- Marked utility lines with appropriate colors to indicate type of utility present.
- Located underground utilities using electronic locating equipment and blueprints.
- Worked outdoors in various weather conditions.
- Located telecommunication, electric power, gas, water and sewer lines.
- Inspected excavation sites before digging began, ensuring proper clearance from marked utilities.
- Closed out tickets for daily work orders and reported completion to supervisor.
- Conducted site surveys to assess ground conditions and identify potential hazards or obstacles.
Billing Clerk
Utilities Board of Tuskegee
Tuskegee, AL
07.2021 - 11.2022
- Issued invoices and bills to customers via mail and e-mail.
- Helped staff and outside providers determine correct billing values.
- Reconciled clients' contracts by helping billing manager process detailed invoices.
- Resolved billing discrepancies by collaborating with sales, customer service, and other departments.
- Input new billable expenses into system in line with contract requirements.
- Reconciled accounts receivable ledger to ensure accurate payment allocation.
- Entered invoice data into accounting software accurately and efficiently.
- Reviewed contracts to ensure proper billing rates were applied consistently across all invoices.
- Prepared and sent out monthly billing statements to customers.
- Assisted with month-end closing activities, including account analysis and reporting.
- Responded to customer inquiries regarding their bills, both via phone calls and emails, in professional manner.
- Coordinated with external auditors during annual audit processes.
- Verified and corrected billing data, independently resolving errors.
- Communicated with customers to adjust accounts and answer inquiries.
- Computed fees and charges due based on standardized rates.
Education
Diploma - undefined
Booker T Washington
Tuskegee, AL05-2000
Skills
- Payment Processing
- Project Management
- Attention to Detail
- Customer Service Management
- Punctual and Reliable
- Customer Relations
- Problem Solving
- Financial Reporting
- Professionalism
Timeline
Medical Receptionist
Tuskegee University College of Veterinary Medicine
10.2024 - Current
Head Cashier
The Home Depot
07.2023 - 10.2024
Utility Locator
Southern Cross/Spire Gas
10.2022 - 06.2023
Billing Clerk
Utilities Board of Tuskegee
07.2021 - 11.2022
Diploma - undefined
Booker T Washington