BERNADETTE M. Tolliver
Avondale,Arizona
Summary
Customer service representative with over six years of experience in high-volume environments, specializing in order management and client support. Demonstrated expertise in resolving issues quickly and improving customer satisfaction through strong communication and problem-solving abilities. Reliable team player skilled in multitasking and ensuring operational excellence.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Warehouse Associate
Amazon
11.2025 - Current
- Processed orders for shipping and sorted items to enhance packing efficiency.
- Executed warehouse duties to ensure timely fulfillment of all orders.
- Served as training facilitator in ambassador program for new and cross-trained employees.
Customer Service Representative Messaging
Home Depot Call Center
02.2020 - 11.2025
- I provide excellent customer service experience with every chat by listening to the customers’ concerns and issues with customers online accounts and orders.
- I provide our customers with exceptional customer service with every message that comes in.
- I make decisions and resolve customers’ concerns in a courteous, helpful manner.
- I work in a multimedia environment with incoming messages assisting customers with orders, tracking their packages, canceling orders, maintenance on customers’ orders such as refunds, credits, price matching, sales, reports, and need to prioritize work accordingly, while working independently in a fast-paced customer service center environment.
Claims Representative Associate
United Health Group
10.2021 - 04.2022
- Review, research, solve and process assigned work.
- This would include navigating multiple computer systems and platforms (e.g. verify pricing, prior authorizations, applicable benefits).
- Ensure that the proper benefits are applied to each claim by using the appropriate tools, processes and procedures with the policies and state mandates for CMS/Medicare and county guidelines.
- Communicate through correspondence with members and providers regarding claim payment or required information, using clear, simple language to ensure understanding.
Security Assistant
Alhambra High School
Phoenix, USA
10.2014 - 05.2018
- Supports a safe learning environment and orderly conduct on campus.
- Performs job related duties as assigned.
- Enforces all campus and District rules and regulations.
- Performs customer services with staff, students, and community members.
- Defuses physical and verbal altercations.
- Phoenix, AZ
Office Assistant
Cesar Chavez High School
Phoenix, USA
09.2008 - 08.2009
- Coordinate with staff, parents, students and community members about the procedures of the school.
- Collect and maintained information on students for discipline violations.
- Filed, answered phones and sent letters out to the parents regarding their student’s behavior.
- Completed all duties necessary as required by procedures and state laws of reporting incidents.
- Performed other office duties as needed; filing, faxing, mail, scheduling, and data entry.
- Phoenix, AZ
Community Assistant
North H.S/Trevor Brown H.S
Phoenix, USA
08.2002 - 07.2007
- Coordinate with staff, parents, students and community members about the procedures of the school.
- Collect and maintained information on student’s records and applications for free and reduced lunches.
- Filed, answered phones and sent letters out to the parents regarding their student’s eligibility.
- Completed all duties necessary as required by procedures and state laws.
- Performed other office duties as needed; filing, faxing, mail, scheduling, and data entry.
- Phoenix, AZ
Presonal Banker/ fraud team
Bank of America
Bolling AFB, MD
06.1998 - 08.2002
- Delivered exceptional customer service while assisting clients with banking services.
- Conducted fraud investigations in credit card department by analyzing relevant reports.
- Executed teller supervisor duties to maintain operational integrity.
- Established strong member relationships through tailored services and effective communication.
- Provided clerical support to enhance departmental efficiency across various tasks.
- Responded professionally and promptly to multi-line telephone inquiries.
- Clarified banking policies during public inquiries to ensure compliance and understanding.
Education
Phlebotomy - Certification of Completion
Estrella Mountain Community College
Avondale, Arizona08.2009
Nursing Assistant - Certification of Completion
Estrella Mountain Community College
Avondale, Arizona06.2009
High School Diploma -
South Mountain High School
Phoenix, Arizona05.1998
Bachelor of Science - 95+ credits hours completed
Chamberlain College of Nursing
Phoenix, ArizonaSkills
- Front Office Administration
- Customer Service
- Filing
- Computer Knowledge
- Knowledge of Policies and Procedures
- Reports and Charts
- CPR and First Aid Certified
- High-Volume Facility Support
- Collaboration
- Reliability
- Call Center Operations
- Community Communication
- Professional Communication
- Microsoft Office Word
- Microsoft Office Excel
- Internet Explorer
- Typing 45 wpm
- 10 Key
- Cardboard baling
- Purchase order verification
- Pallet building
- Shipping and receiving
- Lifting and sorting
- Route deliveries
- Leadership and team building
- Forklift operations
- Pallet jack operations
- Problem-solving
- Forklift certified
- Data entry
- Merchandise staging
- Labeling and boxing
- Attention to detail
Certification
- ABC’s of CPR / Basic First Aid - Adult & Pediatric
- ABC’s of CRP – CPR
- Fingerprint Clearance Card
References
Available upon request
Timeline
Warehouse Associate
Amazon
11.2025 - Current
Claims Representative Associate
United Health Group
10.2021 - 04.2022
Customer Service Representative Messaging
Home Depot Call Center
02.2020 - 11.2025
Security Assistant
Alhambra High School
10.2014 - 05.2018
Office Assistant
Cesar Chavez High School
09.2008 - 08.2009
Community Assistant
North H.S/Trevor Brown H.S
08.2002 - 07.2007
Presonal Banker/ fraud team
Bank of America
06.1998 - 08.2002
Phlebotomy - Certification of Completion
Estrella Mountain Community College
Nursing Assistant - Certification of Completion
Estrella Mountain Community College
High School Diploma -
South Mountain High School
Bachelor of Science - 95+ credits hours completed
Chamberlain College of Nursing