Briseida Buffett
Summerville,SC
Summary
Detail-oriented Front Desk Associate with nearly eight years of experience in the dental field, skilled in managing a wide range of administrative tasks including answering phones, scheduling appointments, maintaining medical records, processing payments, and overseeing accounts receivable. Demonstrated expertise in efficiently posting insurance payments while ensuring a seamless workflow in fast-paced environments. Recognized for a strong work ethic and adaptability to new systems and procedures. Committed to providing exceptional service and support to both patients and healthcare professionals, fostering positive experiences and outcomes.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Summerville Pediatric Dentistry
Summerville, SC
02.2023 - Current
- Managed accurate patient record maintenance utilizing electronic health record systems.
- Facilitated training for new front desk staff on office protocols and customer service standards.
- Facilitated communication with referring offices to streamline referral processes. Assisted in sending referrals to appropriate departments for timely follow-up. Supported teams in maintaining accurate records of referrals sent.
- Processed and recorded insurance payments to ensure accurate financial tracking.
- Executed invoicing and payment tracking for accounts receivable to enhance accuracy and efficiency in financial reporting.
- Contributed to team success by fostering a cooperative and supportive work environment.
Front Desk Associate
Affordable Dentures & Implants
Charleston, SC
02.2022 - 01.2023
- Oversaw patient check-in and check-out activities, focusing on optimizing workflow and improving overall patient experience.
- Cultivated strong relationships with returning guests through attentive service and personalized interactions.
- Delivered exceptional customer service by addressing patient inquiries and resolving issues efficiently.
Front Desk Receptionist
Heritage Dental
Ladson, SC
07.2021 - 02.2022
- Managed front desk operations to ensure efficient patient check-in and check-out experiences.
- Ensured precision in patient record-keeping and insurance data management to facilitate billing operations.
- Facilitated communication by handling incoming calls, ensuring patients received timely assistance from the correct staff members.
Front Desk Associate
Affordable Dentures & Implants
Charleston & N. Charleston, SC
11.2018 - 06.2021
- Facilitated appointment coordination to enhance provider utilization and patient access.
- Demonstrated calmness and professionalism while addressing high-pressure challenges in a fast-paced environment.
- Welcomed guests at front desk, facilitating check-in process and fostering positive interactions.
Education
High School Diploma -
Cane Bay High School
Summerville, SC06-2015
Skills
- Skilled in Dentrix software
- Appointment coordination
- Report generation
- Transaction management
- Proficient in managing multiple tasks
- Front office administration
- Effective problem resolution
- Insurance claims processing
Timeline
Front Desk Associate
Summerville Pediatric Dentistry
02.2023 - Current
Front Desk Associate
Affordable Dentures & Implants
02.2022 - 01.2023
Front Desk Receptionist
Heritage Dental
07.2021 - 02.2022
Front Desk Associate
Affordable Dentures & Implants
11.2018 - 06.2021
High School Diploma -
Cane Bay High School