Bernadette Perea
Peoria,AZ
Summary
Caring and skilled Senior Patient services advocate passionate about positively impacting programs and helping participants by providing expert support. Familiar with pharmacy prior authorizations and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Patient Support Advocate
Shields Health Solutions
06.2020 - Current
- Directly communicate with insurance companies and Doctors office to facilitate approval of specialty medications, Appeals, and financial assistance.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow up.
- Trained New Hires in multiple Clinics within Dignity Health
Certified Pharmacy Technician
Humana
03.2017 - 05.2020
- Assisted members with medication refills
- Worked closely with pharmacist to help members receive lowest cost medication possible
- Consistently met or exceeded company metrics set forth by maximize your benefits department at Humana.
Certified Pharmacy Technician
CVS Pharmacy
12.2009 - 03.2017
- Prescription/Insurance entry
- Ordering/inventory management
- Resolved insurance rejections
- Filled prescriptions for customers/properly managed health information
- Continually meet deadlines assigned by management
- Responsible for scheduling/Shift management.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05.1984
Skills
- Patient Care
- EMR Systems Experience
- Collaboration and Teamwork
- Creative and Critical Thinking
- Community Advocacy
- Deadline Adherence
- Medical Office Experience
Accomplishments
- Achieved above 85% approval metrics by completing pharmacy prior authorizations with accuracy and efficiency.
- Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
- Collaborated with team of members in the development of prior authorization workflow standards
Certification
- CPhT, PTCB Certification
- Pharmacy Technician License
Additional Information
- Skills
- Knowledge in multiple pharmacy software programs
- I am able to work independently, Im self motivated
- Excellent time management skills
- Excellent customer service skills
Personal Information
Title: Certified Pharmacy Technician
Timeline
Senior Patient Support Advocate
Shields Health Solutions
06.2020 - Current
Certified Pharmacy Technician
Humana
03.2017 - 05.2020
Certified Pharmacy Technician
CVS Pharmacy
12.2009 - 03.2017
High School Diploma -
Alamogordo High School
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