Bernadette Sais
Albuquerque
Summary
Dynamic customer service professional with extensive experience, excelling in customer support and relationship management. Proven ability in product sales and effective communication, consistently achieving high customer satisfaction. Skilled in both inbound and outbound calling, with a strong focus on resolving service requests and enhancing client experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
New Mexico Gas Company
Albuquerque
01.2024 - Current
- Assisting with customer support by addressing service requests, gas emergencies, and billing challenges.
Lending Specialist
Lsisolutions
Albuquerque
04.2022 - 01.2024
- Executed outbound calls to ensure collection of overdue balances on open loans.
Coordinator
Kinesio Tape
Albuquerque
07.2020 - 04.2022
- Facilitated training sessions and coordinated supply distribution.
Telemarketer Representative
SANDIA SUNROOMS
Albuquerque
09.2018 - 06.2020
- Coordinated appointments for designers by responding to inbound calls and initiating outbound outreach for remodeling inquiries. Engaged with walk-in customers in showroom to provide remodeling quotes.
CVS Customer Relations Representative
Alorica
Albuquerque
11.2017 - 07.2018
- Support inbound calls to address CVS pharmacy concerns and complaints.
Sales Representative
S&P Data
Rio Rancho
06.2017 - 11.2017
- Conducted outreach to sell ADT equipment, arranged field appointments, and delivered promotional discounts.
Education
High school diploma - health
Atrisco Heritage Academy
Albuquerque, NMSkills
- Customer support and service request handling
- Product sales and account management
- Customer relationship management
- Inbound and outbound calling
- Data entry and call center procedures
Certification
- CPR Certification
- CPI Certification
Timeline
Customer Service Representative
New Mexico Gas Company
01.2024 - Current
Lending Specialist
Lsisolutions
04.2022 - 01.2024
Coordinator
Kinesio Tape
07.2020 - 04.2022
Telemarketer Representative
SANDIA SUNROOMS
09.2018 - 06.2020
CVS Customer Relations Representative
Alorica
11.2017 - 07.2018
Sales Representative
S&P Data
06.2017 - 11.2017
High school diploma - health
Atrisco Heritage Academy