Jasmine Castillo Lomeli
Reno,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ultimate Medical Academy Online
Reno, Nv
02.2024 - 09.2026
- Assisted students with enrollment and course selection processes.
- Responded to inquiries via phone, email, and live chat support.
- Provided guidance on program requirements and academic resources.
- Documented interactions in customer relationship management software.
- Collaborated with team members to resolve customer issues efficiently.
- Educated customers about online learning tools and platforms.
- Maintained knowledge of institutional policies and procedures for accuracy.
- Trained new representatives on customer service best practices and tools.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Support Specialist
WEX Health
Reno, Nv
09.2020 - 12.2023
- Assisted customers with inquiries regarding health benefits and account issues.
- Resolved technical problems using customer relationship management software.
- Collaborated with team members to improve support processes and customer satisfaction.
- Educated clients on navigating WEX Health portals and tools effectively.
- Documented customer interactions for accurate record-keeping and future reference.
- Escalated complex issues to senior staff for resolution and follow-up.
- Trained new team members on customer support protocols and best practices.
- Monitored service requests to ensure timely responses and efficient workflow management.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Recorded all customer interactions into the database system accurately and completely.
Education
Rise Adult Academy
Reno, NVSkills
- Customer relationship management
- Technical issue resolution
- Customer inquiry handling
- Online learning support
- Process improvement
- Service request monitoring
- Team collaboration
- Quality assurance
- Effective communication
- Problem solving
- Conflict resolution
- Training facilitation
- Time management
- Adaptability
- Data collection
- Administrative support
- Strategic sales
- High-energy attitude
- International sales support
- Reading comprehension
- Problem-solving
Timeline
Customer Service Representative
Ultimate Medical Academy Online
02.2024 - 09.2026
Customer Support Specialist
WEX Health
09.2020 - 12.2023
Rise Adult Academy