Bernadette Sangcajo Cadiente
Alexandria
Summary
Seeking growth opportunity in the field of hospitality and customer service. Helping clients/guests with their accommodation needs and providing quality and exceptional service.
Organized professional experienced in coordinating and executing large- and small-scale events. Build rapport with clients and attendees to foster seamless collaboration and execute exceptional event experiences.
Experienced in coordinating and managing various types of events, from corporate meetings to company’s holiday events. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback.
Overview
10
10
years of professional experience
6037
6037
years of post-secondary education
Work History
Event Planning Manager
OTH Hospitality
Williamsburg
09.2024 - 06.2025
- Coordinated logistics for various events, ensuring seamless execution and guest satisfaction.
- Developed event concepts and themes, aligning with client vision and brand identity.
- Managed vendor relationships, negotiating contracts and securing necessary services timely.
- Conducted site visits to assess venues, evaluating suitability for upcoming events.
- Implemented marketing strategies to promote events, enhancing visibility and attendance rates.
- Ensured the venue was ready before the start of each event by conducting site visits prior to the day of the event.
- Organized audiovisual equipment such as microphones, projectors and sound systems needed for presentations at events.
- Reviewed invoice documents from vendors prior to making payment disbursements.
- Monitored overall progress of each event to ensure it ran smoothly according to plan.
- Handled vendor relations including contracts negotiation, payments processing and dispute resolution when needed.
- Assisted guests with special requests or needs throughout duration of the event.
- Coordinated with vendors, catering staff, audio-visual technicians and other service providers to ensure all necessary services were provided on time.
- Evaluated feedback from attendees post-event in order to identify areas of improvement going forward.
- Created detailed floor plans and seating arrangements for events according to client's requirements.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Conducted post-event evaluations, gathering feedback to measure success and identify areas for improvement.
Accounts Payable/ General Cashier
Homewood Suites Arlington Rosslyn
Arlington
05.2021 - 06.2022
- Follows all accounting standard operating practices and procedures to ensure accuracy.
- Responsible for general ledger and income statement, accounts receivable, follow up and collections.
- Accuracy in handing the contends of safe, issued banks cash handling and bank deposits.
- Proper use of all equipment and supplies and adheres to cost control to reduce expenses.
- Produces required volume of work by planning organizing and prioritizing work duties.
- Processing invoices.
- Handling expense reports.
- Identify discrepancies and resolve billing issues.
- Statement reconciliation and credit cards reconciliation.
- Vendor payment coordination.
Sales Coordinator
Homewood Suites Arlington Rosslyn
Arlington
10.2017 - 03.2020
- Qualify calls for RPS's and leads coming from different RFP channels, phone calls and walk-in inquiries.
- Negotiating and closing deals with clients.
- Filling in potential business for hotel's need dates.
- File contracts, follow up payments and rooming lists, assign rooms to group arrivals.
- Provides clerical and organizational support to a sales team.
- Schedule breakfast calendars for incoming groups.
- Details Event orders and resumes.
- Prepare weekly group arrival reports.
- Prepares and executes Resume's and BEO's weekly resume meetings.
- Assist clients with their banquet event inquiries (availability and costs)
- Corresponding to client's emails.
- Filing records for previous clients for history tracking.
- Preparing set ups for definite events.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Assists guest by having proper knowledge of the hotel property, local attractions and hours of operations of hotel outlet and services.
- Provides consistent sales and catering support measurements.
- Coordinate and monitor execution of the hotel marketing program. Update the hotel menus, website promotions in a timely manner.
- Assist in planning promotions for the hotel and the execution. Monitors and supports advertising plans and budget.
- Maintain awareness of our social media platform.
- Uses selling skills to drive revenue maximize profit and ensure quality.
Sales Coordinator
Arlington Court Suites Hotel
Arlington
02.2017 - 11.2017
- File contracts, follow up payments and rooming lists, assign rooms to group arrivals.
- Schedule breakfast calendars for incoming groups.
- Prepare weekly group arrival reports.
- Assist clients with their banquet event inquiries (availability and costs)
- Corresponding to client's emails.
- Filing records for previous clients for history tracking.
- Preparing set ups for definite events.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Assists guest by having proper knowledge of the hotel property, local attractions and hours of operations of hotel outlet and services.
- Provides consistent sales and catering support measurements.
- Coordinate and monitor execution if the hotel marketing program. Update the hotel menus, website promotions in a timely manner.
- Assist in planning, promotion and execution of hotel promotion and special events. Monitor and support advertising plans and budget.
- Maintain awareness of social media messaging and initiatives of the hotel's competitive set.
Front Office Supervisor
Comfort Inn (Pentagon City)
Arlington
07.2016 - 02.2017
- Responsible for evaluating staff performance, new hires, and taking appropriate actions as needed for team members accountability.
- Attends to all weekly, monthly department and hotel meetings to ensure proper communications, planning and up to date daily activities.
- Conducting routine inspections to all front desk operations to maintain standards and make sure all policies and rules are in place.
- Analyzes issues and provides training and development to all required team members and maintains training record.
- Motivates staff by giving on going feedback and rewarding/recognizing team members.
- Monitors room availability, follows restriction and all booking policies and procedures.
Guest services Agent
Comfort Inn (Pentagon City)
Arlington
01.2015 - 06.2015
- Greet Guests as soon as they arrive.
- Answer the phone and accurately transfer or take detailed messages.
- Ask guests if they have bookings, manage the registration process and accurate credentials.
- Handle guest's check-ins and check-outs. Provide room keys, answer queries regarding the hotels services.
- Refer guests to appropriate department to resolve complaints or provide suggestions.
- Training new hire staff and supervising them.
- Keeping the rules and policies in order.
- Attending to group arrivals request, and room assignments.
- Making schedule and making sure all shifts are covered.
- Ability to assist and address guest complains and determine their specific needs in order to communicate an effective solution to the situation.
Education
High School Graduate -
Holy Cross College of Carigara Leyte
PhilippinesCertified and Licensed Phlebotomist -
Northern Virginia Community College
SpringfieldAssociate - General Studies
Northern Virginia Community College
AlexandriaSkills
- English Proficient
- Microsoft Office Proficient
- Birch Street Proficient
- Lightspeed Certified
- Hilton OnQ RnI Certified
- Envision Certified
- Opera Proficient
- Hilton OnQ PM Certified
- Delphi FDC Certified
- CI/TY Certified
Awards
Employee of the Year, Arlington Chamber of Commerce, 01/01/18, Awardee for Homewood Suites Arlington.
Timeline
Event Planning Manager
OTH Hospitality
09.2024 - 06.2025
Accounts Payable/ General Cashier
Homewood Suites Arlington Rosslyn
05.2021 - 06.2022
Sales Coordinator
Homewood Suites Arlington Rosslyn
10.2017 - 03.2020
Sales Coordinator
Arlington Court Suites Hotel
02.2017 - 11.2017
Front Office Supervisor
Comfort Inn (Pentagon City)
07.2016 - 02.2017
Guest services Agent
Comfort Inn (Pentagon City)
01.2015 - 06.2015
High School Graduate -
Holy Cross College of Carigara Leyte
Certified and Licensed Phlebotomist -
Northern Virginia Community College
Associate - General Studies
Northern Virginia Community College