Bernadette Tamayo
Kyle
Summary
Dynamic Program Consultant with extensive experience at the Health and Human Services Commission, excelling in organizational development and relationship building. Proven track record in enhancing program efficiency through innovative solutions and effective communication. Skilled in training and mentoring, with a strong focus on client relationship management and problem-solving.
Overview
28
28
years of professional experience
Work History
Program Consultant
Health and Human Services Commission
03.2022 - 04.2025
- Worked directly with disability specialists to facilitate work within the unit and manage the workflow.
- Led training sessions for colleagues on best practices in program development, management, evaluation techniques.
- Coordinated program implementation, ensuring smooth operations and timely execution.
- Developed strong relationships with disability specialists, fostering trust and ongoing communication regarding program progress.
- Provided administrative support, including scheduling meetings and maintaining documentation to facilitate work loads for disability specialists.
- Conducted research and audits on best practices to enhance program effectiveness and efficiency.
- Developed training materials to facilitate onboarding of new disability specialists on program procedures.
- Conducted in-depth program evaluations, identifying areas for improvement and making necessary adjustments.
- Mentored and trained disability specialist, sharing knowledge and best practices to foster professional growth.
- Implemented innovative solutions to address complex challenges and case procedures within the Social Security disability program development process.
- Consistently met or exceeded performance targets through careful planning, organization, and diligent oversight of project tasks.
- Experience with Microsoft Office; Word, Excel, and Power Point programs.
Disability Specialist
Health and Human Services Commission
07.2018 - 02.2022
- Assessed client needs and developed tailored support plans for individuals with disabilities.
- Facilitated training workshops for staff on Social Security disability programs and procedures.
- Provided ongoing case management support, fostering strong relationships between claimants, consultative examination providers, legal representatives, third parties and social security personnel.
- Monitored program compliance with federal and state regulations, ensuring adherence to best practices.
- Effectively communicated complex information about disability benefits programs to a diverse clientele, ensuring that all individuals had a clear understanding of their entitlements and available resources.
- Provided compassionate support to clients during difficult life transitions due to illness or injury, fostering positive relationships with claimants and their families.
- Advocating effectively on behalf of those seeking assistance through the Social Security disability benefits program.
- Managed complex cases involving multiple diagnoses or challenging circumstances.
- Maintained comprehensive knowledge of federal regulations and policies governing disability benefits programs, maintaining confidential information and ensuring compliance at all times.
- Demonstrated strong organizational skills by efficiently managing a high volume of cases concurrently while maintaining meticulous attention to detail and accuracy in documentation processes.
- Collaborated with medical professionals to gather pertinent information for accurate decision-making on disability claims.
- Requested and reviewed medical records for disability approval and/or denial decision making and scheduled physical and psychological consultative examinations for claimants.
- Experience with Microsoft Office; Word, Excel, and Power Point programs.
Case Closure Technician
Health and Human Services Commission
06.2006 - 06.2018
- Responsible for correct completion and technical accuracy of disability claims, determination forms, letters, and documents required according to SSA policy.
- Cite and reference policy to disability specialists for correct case completion prior to sending cases back to the Social Security offices.
- Maintain effective and professional communication with disability specialists, managers, and directors to ensure a positive work environment.
- Managed a high caseload of disability claims and reviewed for technical completion.
- Prepared training materials for new case closure techs and trained on policy and procedures.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Called disability claimants, third parties and their respective attorney representatives to confirm consultative examinations.
- Maintain confidential records and information for disability claimants.
- Experience with Microsoft Office; Word, Excel, and Power Point programs.
Disability Service Technician
Health and Human Services Commission
04.1997 - 05.2006
- Duties include preparing forms and letters for case completion.
- Interpreting and applying Social Security and agency regulations, policies and procedures.
- Answer incoming telephone calls from other agencies, doctor offices, claimants and the general public and convey messages to appropriate parties.
- Other duties involve serving as backup to the manager and training new Disability Service Technicians (DST's) in case processing procedures.
- Use of personal computer to produce documents needed during the adjudication process of assigned disability cases.
- Served as a mentor when we received our new computer system.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ06-2018
Skills
- Organizational development
- Proposal writing
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Organizational management
- Leadership development
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relationship management
- Analytical thinking
- Conflict resolution
- Employee training
- Operations management
- Goal setting
- Professionalism
- Data collection
Timeline
Program Consultant
Health and Human Services Commission
03.2022 - 04.2025
Disability Specialist
Health and Human Services Commission
07.2018 - 02.2022
Case Closure Technician
Health and Human Services Commission
06.2006 - 06.2018
Disability Service Technician
Health and Human Services Commission
04.1997 - 05.2006
Bachelor of Science - Psychology
University of Phoenix
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