Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
Bernadia Higginbotham
Hazel Green,AL
Summary
Overview
4
years of professional experience
Work History
Walmart
Customer Service Representative
07.2021 - Current
Job overview
- Promoted available products and services to customers during service, account management, and order calls.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
Huntsville Hospital Health System
Radiology Tech Assistant
07.2020 - 07.2021
Job overview
- Answered inbound calls from nurses and doctors.
- Explained imaging procedures to patients, offering comfort and assistance.
- Assisted radiologist in performing special imaging procedures.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Walmart
Cashier
03.2019 - 07.2020
Job overview
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate from Science
University Overview
Calhoun Community CollegeTanner, AL
No Degree from Nursing
05.2024
University Overview
- Completed AP course in English.
- Honor Roll in 2020.
- Honor Roll in 2021.
- Honor Roll in 2022.
- 3.8 GPA.
CaregivingCertifications And LicensesBLS/CPR
University Overview
Skills
- Microsoft Word
- Order Fulfillment
- Grammar
- Medical Terminology Knowledge
- Money Handling Abilities
- Customer Retention Strategies
Accomplishments
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Walmart
07.2021 - Current
Radiology Tech Assistant
Huntsville Hospital Health System
07.2020 - 07.2021
Cashier
Walmart
03.2019 - 07.2020
Associate from Science
Calhoun Community College
No Degree from Nursing
CaregivingCertifications And LicensesBLS/CPR