Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Software
Interests
Timeline
CustomerServiceRepresentative

Bernadine Baron

Stone Mountain,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Emory Decatur Hospital
Decatur, GA
06.2022 - Current
  • Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
  • Verified accuracy of patient information and insurance data in billing system.
  • Submitted claims to insurance companies electronically or by mail.
  • Provided customer service support to patients regarding billing inquiries.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Entered coded data into electronic health record (EHR) systems.

Patient Care Technician

Emory Decatur Hospital
Decatur, GA
08.2005 - 06.2022
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Explained treatment procedures to patients and their families.
  • Provided emotional support for patients and families during difficult times.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Education

Pre-Nursing

Georgia Piedmont Technical College
Clarkston, GA
08-2013

Some College (No Degree) - Medical Billing Coding

Cambridge College of Healthcare Technology
Atlanta, GA

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Product Knowledge
  • Account updating
  • Consultative Sales
  • Report Generation
  • Data Entry
  • Appointment Scheduling
  • Microsoft Office expertise
  • Filing
  • Medical terminology knowledge

Certification

  • Certified Patient Care Technician/Assistant (CPCT-A)
  • Basic Life Support CPR

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Flexible work hoursPaid time offCareer advancementWork-life balanceCompany Culture

Software

Epic, word processing, Data entry, email management, video Conferencing

Interests

Traveling, Reading and Playing sports

Timeline

Customer Service Representative

Emory Decatur Hospital
06.2022 - Current

Patient Care Technician

Emory Decatur Hospital
08.2005 - 06.2022

Pre-Nursing

Georgia Piedmont Technical College

Some College (No Degree) - Medical Billing Coding

Cambridge College of Healthcare Technology

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Bernadine Baron