Bernadine Cruz
Riverview,FL
Summary
Accomplished Office Manager with a proven track record at MAT International, enhancing team productivity and reducing costs through effective office administration and negotiation skills. Excelled in customer relations and multi-tasking, significantly improving operational efficiency and fostering a culture of continuous improvement. Demonstrates exceptional communication abilities and a commitment to maintaining high customer satisfaction.
Overview
2013
2013
years of professional experience
Work History
Office Manager
MAT International
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Medical Receptionist
Sweetwater OBGYN
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Regional Manager
Home Concepts Products
01.2010 - 07.2012
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Education
De Ruyter High School
Cape Town South- AfricaSkills
- Customer Service
- Office Management
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling
Languages
English
Full Professional
Afrikaans
Full Professional
Timeline
Regional Manager
Home Concepts Products
01.2010 - 07.2012
Office Manager
MAT International
Medical Receptionist
Sweetwater OBGYN
De Ruyter High School
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