Kevin Ramos
Riverview,FL
Summary
Highly skilled Master Technician / service manager with specialization in diagnosing and repairing hot-side and HVAC / refrigeration systems. Demonstrated ability in using advanced diagnostic tools, understanding technical manuals, and providing top-notch customer service. Strengths include problem-solving skills, mechanical aptitude, and the ability to work under pressure. Previous roles have underscored commitment to quality control, efficiency of repair procedures, handling customer issues quickly, and developing successful policies and procedures to promote customer retention and procurement.
Overview
10
10
years of professional experience
8
8
Certifications
Work History
Lead Master Technician / Service Manager
Ameriserve / GARS
01.2025 - Current
- Diagnosed complex mechanical / equipment issues using advanced diagnostic tools and equipment.
- Worked as a lead on installations and team repairs for multiple different types of equipment.
- Mentored / trained technicians on best practices and troubleshooting techniques for hot-side and refrigeration/HVAC equipment.
- Dispatched and scheduled technicians, while also collaborating with facility managers for optimal resource allocation.
- Coordinated with other markets within the organization to ensure seamless delivery of services.
- Maintained accurate records of repairs, parts used, and service history.
- Created new employee processes to improve efficiency and thorough record-keeping.
- Reviewed completed work to verify consistency and quality.
- Created and sent quotes and invoices while maintaining other job responsibilities.
- Ordered, received, and stocked parts / large equipment inventory for installs and service repairs.
- Mitigated and addressed client concerns through phone calls and in-person meetings, renewing and maintaining strong customer relationships.
- Recruited new customers and contracts to facilitate company growth.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Scheduled/ordered cranes, lulls, and other heavy equipment as needed.
- Garnered permitting, as needed, for equipment installations.
Service Repair Technician
Whaley Food Service Group
Tampa, FL
04.2024 - 12.2024
- Factory authorized warranty specialist for a wide array of hot-side and refrigeration / HVAC equipment manufacturers such as Alto-shaam, Well-bilt, Garland / Clamshell Master Tech, and more.
- Diagnosing and repairing equipment, while maintaining high customer satisfaction standards.
- Cultivated strong customer relationships, resulting in new customers and contracts.
Service/Repair Technician
Hobart Service
11.2022 - 04.2024
- Installation Technician
- Service Technician
- Install Manager
- Service Lead / Master Technician
- Worked on and installed factory service equipment, utilizing skills learned through factory training.
- Utilized welding skills to repair and install equipment, primarily of stainless steel.
Deputy
Aiken County Sheriff Office
, SC
03.2020 - 03.2022
- Enforced laws and regulations within county to maintain public safety.
Receiving/Inventory Specialist
Lowes
05.2019 - 09.2019
- Received and unloaded store inventory from trucks and ensured proper stocking of products.
Crew Member/Grill Cook
Chipotle
02.2019 - 05.2019
- Operated kitchen equipment safely and efficiently for food preparation.
- Collaborated with team members to ensure smooth service flow.
- Ensured compliance with health and safety regulations in food handling.
Youth Counselor
CYC (Catholic Youth Center)
08.2018 - 12.2018
- Coached and mentored troubled youth in grades 4th to 8th.
Warehouse Inventory Specialist
Chewy
06.2018 - 08.2018
- Forklift-certified inventory specialist executing retrieval and stocking of items efficiently and safely.
Automotive Mechanic/Technician
PepBoys
Wilkes-Barre, PA
07.2017 - 12.2017
- Diagnosed, serviced, and repaired automotive vehicles, including routine preventative maintenance, part replacements, and more.
Rides Mechanic
WildLife Conservation Society Bronx Zoo
Bronx
02.2016 - 07.2016
- Ensured safe operation of zoo rides through regular maintenance and inspections.
- Conducted thorough inspections of all rides prior to daily opening.
- Maintained functionality of ride locations, facilities, and buildings.
Technology Operations/Engineer
Time Warner Cable
Manhattan
09.2015 - 01.2016
- Installing coaxial cable lines
- Troubleshooting signal problems
- Repairing coaxial cable lines
- Customer Satisfaction
Education
Bachelor's Degree - Criminal Justice,Sociology
King's College
Wilkes Barre, PA12.2025
Regents High School Diploma - Mechanical Engineering
Aviation Career & Technical Education High School
LIC, NY06.2014
Skills
- Advanced troubleshooting
- Welding (TIG, Stick, and MIG)
- HVAC / RTU Repairs and Installations
- Hot-side Repairs and Installations
- Refrigeration Repairs and Installations
- Customer relationship management
- Project management
- Team leadership
- Technical support
- Dispatching / Scheduling
- Quoting
- Invoicing
- Permitting
- Part / Equipment Ordering
Certification
Garland Next Gen Clamshell Master Class Certification
References
- Alberto Alonso, Time Warner Cable, Foreman Technology Operations/ Engineer, Manhattan, NY, 718-609-4353, alberto.alonso@twcable.com
- Jose Baquero, Time Warner Cable, Journeyman Technology Operations/ Plant Engineer, Manhattan, NY, 646-737-2874, jose.baquero@twcable.com
- Jonathan Imperial, Long Island City YMCA, Director of Membership & Communications, LIC, NY, 212-912-2566, 718-392-7932, jimperial@ymcanyc.org
- Monica Ortizvillacrese, Aviation High School, Assistant Principal, 718-361-2032, mortiz3@aviationhs.net
- Vaughn Severin, Wild Life Conservation Society Bronx Zoo, Manager of Maintenance, Bronx, NY, 718-306-7795, vSeverin@wcs.org
- Captain Nick Gallam, CJM, Aiken County Sheriff Office, Jail Administrator, 435 Wire Rd, Aiken, SC, 29801, 803-643-1935
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Master Technician / Service Manager
Ameriserve / GARS
01.2025 - Current
Service Repair Technician
Whaley Food Service Group
04.2024 - 12.2024
Service/Repair Technician
Hobart Service
11.2022 - 04.2024
Deputy
Aiken County Sheriff Office
03.2020 - 03.2022
Receiving/Inventory Specialist
Lowes
05.2019 - 09.2019
Crew Member/Grill Cook
Chipotle
02.2019 - 05.2019
Youth Counselor
CYC (Catholic Youth Center)
08.2018 - 12.2018
Warehouse Inventory Specialist
Chewy
06.2018 - 08.2018
Automotive Mechanic/Technician
PepBoys
07.2017 - 12.2017
Rides Mechanic
WildLife Conservation Society Bronx Zoo
02.2016 - 07.2016
Technology Operations/Engineer
Time Warner Cable
09.2015 - 01.2016
Bachelor's Degree - Criminal Justice,Sociology
King's College
Regents High School Diploma - Mechanical Engineering
Aviation Career & Technical Education High School