Bernadine M Taylor
Fort Wayne,IN
Summary
Experienced healthcare professional with 14 years of proven industry experience, actively pursuing a Customer Service Representative role. Demonstrated exceptional crisis response skills at Parkview Health, remaining composed and effective in high-pressure situations. Strong background in patient care coordination, ensuring seamless and efficient delivery of healthcare services. Seeking to leverage expertise and contribute to a team-oriented environment focused on delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Crisis Intervention Specialist
Parkview Behavioral Health
06.2022 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
PCA
Lutheran Hospital
05.2020 - 02.2022
- Observe and report Cardiac and Transplant patients Assess positive, negative and dangerous behaviors to Charge Nurse, Psychiatrists, Physician Assistant, Social Workers
- Obtains and records vital signs (Temperature, Heart Rate, Blood Pressure, Respiratory Rate) as well as the frequency of elimination patterns
- Weighs patients
- Provides sponge baths and perineal care
- Assists patients in range-of-motion exercises
- Documents findings on the patient's chart as needed
- Repositioning and assists residents in ambulation
- Changes dressings and bandages as required
- Reports to the charge nurse regarding the status of the patient
- Collaborates with the medical team in order to help in the treatment of the resident
- Conducts health teaching as needed, provides near-death care of patients
- Conducts post-mortem care as warranted
PCA
Lutheran Hospital
02.2018 - 05.2020
- Assess positive, negative and dangerous behaviors to Charge Nurse, Psychiatrists, Physician Assistant, Social Workers
- Obtains and records vital signs (Temperature, Heart Rate, Blood Pressure, Respiratory Rate) as well as the frequency of elimination patterns
- Weighs patients
- Provides sponge baths and perineal care
- Assists patients in range-of-motion exercises
- Documents findings on the patient's chart as needed
- Repositioning and assists residents in ambulation
- Changes dressings and bandages as required
- Reports to the charge nurse regarding the status of the patient
- Collaborates with the medical team in order to help in the treatment of the resident
- Conducts health teaching as needed, provides near-death care of patients
- Conducts post-mortem care as warranted
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
CNA/HHA
Brightstar
02.2018 - 12.2019
- Maintain records of care, observations, condition and progress of clients
- Report all changes to Supervisor or Charge Nurse
- Work in compliance with provision of Occupational Health and Safety Act
- Personal Care Protocol Personal Hygiene, Need Assessment, Feeding Assist Infection Control, Catheter Care, Grooming and Dressing, ROM and Physical Therapy Exercise Assist, Medicine Administration, Client Transportation or Errands
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
DSP
Willoughby Home
09.2017 - 02.2018
- Completing activities of daily living
- Administering treatment orders
- Transportation and other duties as assigned
- Also required to provide detailed documentation based on the recommendations and treatment orders of the client's care team
CNA
Brightstar
05.2015 - 01.2018
- Assisting elderly and handicapped with responsibilities of daily life skill task
- Assist with medication, hygiene, meal prep, errands
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
CarePaks Health Services
08.2008 - 11.2014
- Assisting elderly and handicap individuals with daily life task
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Bachelor of Science - Social Work
Indiana Wesleyan University
Marion, IN12-2023
Student - Nursing
Premier Nursing Academy
Fort Wayne, Indiana06.2018
Associate of Applied Science - Nursing
South Suburban College
South Holland, Illinois02.2002
Communityservices
- 2008-Present, GTP Social Group - Food Drives, Fun Raisers. Provide outreach services to homeless individuals, back to school block parties.
- 1996-1997, Volunteer Work at Woodland Church - Personal Care and the Recreation with the elderly and disabled patients.
- 1995-1996, Volunteer at Speed Needs School. Assisting teachers with students with disabilities.
Timeline
Crisis Intervention Specialist
Parkview Behavioral Health
06.2022 - Current
PCA
Lutheran Hospital
05.2020 - 02.2022
PCA
Lutheran Hospital
02.2018 - 05.2020
CNA/HHA
Brightstar
02.2018 - 12.2019
DSP
Willoughby Home
09.2017 - 02.2018
CNA
Brightstar
05.2015 - 01.2018
CNA
CarePaks Health Services
08.2008 - 11.2014
Bachelor of Science - Social Work
Indiana Wesleyan University
Student - Nursing
Premier Nursing Academy
Associate of Applied Science - Nursing
South Suburban College
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