BERNADINE WAGNER
BUFFALO,NY
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
2026
2026
years of professional experience
Work History
- Streamlined communication between departments to enhance patient experience.
- Implemented feedback mechanisms to improve service delivery and patient satisfaction.
- Led initiatives to optimize workflow efficiency in front desk operations.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Patient Service Representative
Western New York Rheumatology
Buffalo, NY
02.2021 - 11.2025
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries and resolved issues efficiently.
- Provided accurate information regarding insurance plans and coverage options.
- Collaborated with healthcare providers to ensure seamless patient care coordination.
Lead Patient Service Representative
Lifetime Health Medical Group
Buffalo, NY
05.1995 - 06.2015
- Led team of representatives to enhance patient service delivery and improve satisfaction scores.
- Implemented training programs for new staff, boosting knowledge retention and service quality.
- Streamlined appointment scheduling processes, reducing wait times and optimizing resource allocation.
- Identified areas for improvement within the department through regular analysis of operational metrics and implemented necessary changes accordingly.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
Education
High School Diploma -
Bennett High School
Buffalo, NYSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Healthenet
- Computer skills
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
Timeline
Patient Service Representative
Western New York Rheumatology
02.2021 - 11.2025
Lead Patient Service Representative
Lifetime Health Medical Group
05.1995 - 06.2015
High School Diploma -
Bennett High School