Bernadson Joseph
Jacksonville
Summary
Dynamic Sales Associate with proven ability to deliver exceptional customer service, drive sales, and manage inventory efficiently. Known for adaptability, attention to detail, and strong communication skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Journeys
Jacksonville
05.2023 - 01.2026
- Delivered exceptional customer service by greeting customers, building rapport, and identifying their needs through active listening
- Recommended footwear, apparel, and accessories based on customer preferences, trends, and product knowledge
- Achieved and surpassed individual and store sales goals through proactive engagement and product recommendations
- Maintained strong knowledge of current promotions, new arrivals, and brand offerings to effectively drive sales
- Assisted with visual merchandising by organizing displays and ensuring the sales floor was clean, stocked, and visually appealing
- Managed inventory tasks such as restocking, tagging merchandise, and participating in shipment processing
- Worked with team members to cultivate a positive, high-energy store environment that uplifted customer experiences
- Resolved customer concerns and issues to enhance satisfaction and foster loyalty
- Stayed adaptable in a fast-paced retail setting, balancing customer service, sales, and operational tasks
Shift Lead
Chic-Fil-A
Jacksonville
06.2023 - 11.2025
- Led, coached, and motivated team members to meet performance expectations and maintain a positive work environment
- Supervised daily shift operations, ensuring efficient workflow and high-quality customer service in a fast-paced environment
- Addressed customer concerns promptly to maintain exceptional service standards and ensure guest satisfaction
- Delegated tasks to balance front-of-house and back-of-house needs, enhancing overall productivity
- Monitored food quality, cleanliness, and safety to ensure compliance with company and health regulations
- Trained new team members on company policies, procedures, and service expectations
- Communicated clearly with team members and management to ensure smooth operations and quick problem resolution
- Tracked stock levels and restocked supplies to support inventory management and minimize waste
Education
High School Diploma -
Terry Parker High School
Jacksonville05-2021
Associate of Science - Computer Information Technologies
Florida State College At Jacksonville
Jacksonville04-2026
Skills
- Sales techniques
- Point of sale
- Customer service
- Inventory management
- Visual merchandising
- Technical troubleshooting
- Team leadership
Languages
English
Full Professional
Haitian Creole
Full Professional
Timeline
Shift Lead
Chic-Fil-A
06.2023 - 11.2025
Sales Associate
Journeys
05.2023 - 01.2026
High School Diploma -
Terry Parker High School
Associate of Science - Computer Information Technologies
Florida State College At Jacksonville