Summary
Work History
Education
Skills
Languages
Timeline
AssistantManager
Bernal  Mazariegos

Bernal Mazariegos

El Monte,CA

Summary

With a proven track record at Disney, I excel in maintaining safety and providing exceptional customer service, blending hard skills like incident reporting with soft skills such as empathy and active listening. Achievements include enhancing visitor satisfaction and safety through vigilant monitoring and effective emergency response, showcasing my commitment to security and customer care.

Work History

Security Officer

Disney
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

CSR

Wells Fargo
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Driver, Warehouse Orders

Heating and Cooling Supply
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.

Education

High School Diploma - General Studies

Franklin High School
Los Angeles, CA
10.1981

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Security Officer

Disney

CSR

Wells Fargo

Driver, Warehouse Orders

Heating and Cooling Supply

High School Diploma - General Studies

Franklin High School
Bernal Mazariegos