Bernalyn T. Villarosa
Quezon City
Summary
Motivated hospitality professional with experience in managing restaurant operations, optimizing dining services, and improving guest satisfaction. Known for fostering positive work environments that encourage teamwork and optimal performance. .Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies.
Overview
17
17
years of professional experience
Work History
Food and Beverage Server
Virgin Voyages
01.2020 - Current
F&B Supervisor
Costa Crociere
Savona
01.2016 - 06.2019
- Managed customer complaints or concerns in a timely and professional manner.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Encouraged teamwork amongst staff by setting positive examples at all times.
- Organize staff schedule and workload to maximize productivity
- Manage monthly inventory of all the materials and order supplies for daily use
- Keep the dining area clean with effective oversight and crew assignments
- Trained new employees on proper food handling and safety procedures
- Responsible for the service operation in assigned area such as buffet, crew mess, pizzeria etc.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
Pay Restaurant Waitress
Costa Crociere
08.2011 - 10.2015
- Seat and greet the guest
- Took the food and beverage order and coordinated with the kitchen if there was a special request
- In-charge for the buffet label during breakfast and lunch
- Keep the area neat and organized at all times
- Ensuring guest satisfaction
- Italian Flag Cruise ship
Assistant Waitress
Costa Crociere
07.2008 - 07.2011
Education
Bachelor of Science - Business Administration - Major in Management
Central Colleges of the Philippines
Quezon CitySkills
- Interactive Communication skills
- Empathy and Compassion
- Passion for the Company
- Guest Oriented
- Staff scheduling
- Team leadership
- Allergen awareness
- Problem-solving aptitude
- Inventory controls
- Workload management
- Adaptability and flexibility
References
Available upon request.
Timeline
Food and Beverage Server
Virgin Voyages
01.2020 - Current
F&B Supervisor
Costa Crociere
01.2016 - 06.2019
Pay Restaurant Waitress
Costa Crociere
08.2011 - 10.2015
Assistant Waitress
Costa Crociere
07.2008 - 07.2011
Bachelor of Science - Business Administration - Major in Management
Central Colleges of the Philippines