Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bernalyn "Malia" Kaleo

Pearl City,HI

Summary

Dedicated Bus Operator with Oahu Transit Services, recognized for exceptional customer. Skilled in effective communication and passenger assistance, consistently achieving positive reviews. Adaptable and committed to maintaining traffic law adherence while ensuring timely and safe transport for all passengers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bus Operator

Oahu Transit Services
07.2023 - Current
  • Accepted and processed fares.
  • Transported customers to and from various locations on a fixed route.
  • Maintained full understanding of local roads and traffic patterns.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Possess a positive attitude while driving with the spirit of Aloha.
  • Pre-trip bus by OTS standards
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Worked different route every day based on changing passenger locations and destinations.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Received excellent customer reviews for friendly, punctual transport services.

Custodian II

State Of Hawaii Department Of Education
04.2017 - 06.2023
  • Kept building spaces premises clean inside and outside.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Moved furniture for cleaning and set up for special events.

Education

Associate of Applied Science - Hospitality Management

Remington College
Honolulu
01-2009

High School Diploma -

James B. Castle High
Kaneohe, HI
06-1988

Skills

  • Traffic law adherence
  • Defensive driving
  • Passenger assistance
  • Effective communication skills
  • Incident reporting
  • Wheelchair assistance
  • Customer relations skills
  • Safe driving practices
  • Excellent customer service
  • Adaptability and flexibility

Certification

  • Licensed CDL-B with passenger endorsement and air brakes

Timeline

Bus Operator

Oahu Transit Services
07.2023 - Current

Custodian II

State Of Hawaii Department Of Education
04.2017 - 06.2023

Associate of Applied Science - Hospitality Management

Remington College

High School Diploma -

James B. Castle High

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