BERNARD BALLA
Los Angeles
Summary
Enhancing my educational and professional skills in a stable and dynamic workplace.
Overview
8
8
years of professional experience
Work History
Valet Manager
Laz Parking
03.2024 - Current
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Developed strong relationships with clients by providing courteous and professional service at all times.
Assistant Director of Finance
Springboard Hospitality
02.2023 - 04.2024
- Conducted department meetings to communicate developments and implement process improvement activities.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Reduced budget variances by conducting thorough analysis, identifying discrepancies, and working with department heads to align spending.
- Supported operational efforts and budgetary needs by taking initiative to recommend and manage costs and revenue enhancement.
Valet Manager
Laz Parking
06.2023 - 03.2024
Valet Manager
LAZ Parking
01.2023 - 06.2023
Accountant
Springboard Hospitality
11.2021 - 02.2023
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
Valet Manager
LAZ Parking
08.2021 - 01.2023
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Developed strong relationships with clients by providing courteous and professional service at all times.
Valet Supervisor
LAZ Parking
10.2019 - 03.2020
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Supervised valet team members for improved productivity and adherence to company policies.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
Jurist
Government
11.2016 - 03.2019
- Represented clients in court or before government agencies.
- Presented and summarized cases to judges and juries.
- Analyzed the probable outcomes of cases, using knowledge of legal precedents.
Education
PHD - Economics
University Of Craiova
03.2019
Masters - Economics
University Of Bucharest
07.2015
Masters - Criminal Science
University of Constanta
06.2015
Bachelor - Laws
University of Gheorge Cristea
06.2014
Bachelor - Economics
University of Bucharest
06.2013
Skills
- Operational procedures
- Parking Management
- Vehicle Safety Knowledge
- Critical Thinking
- Decision-Making
- Teamwork and Collaboration
- Professionalism
- Problem-solving abilities
- Organizational Skills
- Budgeting and finance
- Tasks delegation
- Organizational leadership
Timeline
Valet Manager
Laz Parking
03.2024 - Current
Valet Manager
Laz Parking
06.2023 - 03.2024
Assistant Director of Finance
Springboard Hospitality
02.2023 - 04.2024
Valet Manager
LAZ Parking
01.2023 - 06.2023
Accountant
Springboard Hospitality
11.2021 - 02.2023
Valet Manager
LAZ Parking
08.2021 - 01.2023
Valet Supervisor
LAZ Parking
10.2019 - 03.2020
Jurist
Government
11.2016 - 03.2019
Masters - Economics
University Of Bucharest
Masters - Criminal Science
University of Constanta
Bachelor - Laws
University of Gheorge Cristea
Bachelor - Economics
University of Bucharest
PHD - Economics
University Of Craiova