Jeffrey Dukes
Waldorf,MD
Summary
Driven professional with a track record of enhancing customer loyalty at Angel Eyes Photography through exceptional customer service and problem-solving abilities. Skilled in warehousing functions and data entry, demonstrated by surpassing productivity goals at FedEx. Excels in active listening and critical thinking, ensuring efficient order processing and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Angel Eyes Photography
01.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Warehouse Package Handler
FedEx
03.2023 - 06.2024
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06.2018
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Order Processing
Timeline
Warehouse Package Handler
FedEx
03.2023 - 06.2024
Customer Service Representative
Angel Eyes Photography
01.2020 - Current
High School Diploma -
Thomas Stone High School
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