Open To Work
Bernard Donegan
New Orleans,United States
Work Preference
Summary
I have over 30 years of customer service experience. I am exceedingly trained in deescalation and problem solving. Over the years, I've learned to pivot at a moments notice. I require little to no overseeing and am accustomed to deliver the highest level of customer satisfaction.
Overview
23
23
years of professional experience
Work History
Enrollment Coordinator
Bicycle Health
Boston, US, United States
06.2025 - 07.2026
- I spoke to patients who would call in for enrollment.
- I checked all new patients’ insurance and would explain self pay if their insurance was not taken by us.
- Deescalation was a huge part of this job and I became proficient at this while working at this job.
- I scheduled new patients and handled problems with patients as they arose. I needed very little help from my manager.
- I ensured patients prescriptions were called in and ready for patient pick up.
Director of Operations
Narconon
Glendale, US, United States
06.2007 - 01.2025
- I oversaw five centers in four states. I would fly to these facilities on a moments notice when there were problems that needed solving.
- I authored the policies and procedures handbook for all of the centers'. I audited all of the centers' three times a year. I handled all inspections from the state.
- I ensured payroll was correct for the 125 employees we that we had on payroll.
- I was also in charge of search and rescue when one of the patients would attempt to leave the facility.
Assistant Manager
Tire Kingdom
Metairie, US, United States
12.2003 - 01.2007
- Ensured the schedule was complete and accurate.
- Oversaw 12 employees’ and the work they accomplished.
- Conducted weekly audits.
- Handled customers’ complaints.
Education
Non-Degree Program - Business and communication
Tulane University
New Orleans, United States01-1988
Skills
- Attention to Detail Expert
- Quality Assurance Expert
- Time Management Expert
- Problem Solving Expert
- Communication Skills Expert
- Customer Service Expert
- Conflict Resolution Expert
- Staff Training Expert
- Performance Auditing Expert
- Schedule Management Expert
- Team Leadership Expert
- Deescalation, Policies and Procedures, First Aid
Timeline
Enrollment Coordinator
Bicycle Health
06.2025 - 07.2026
Director of Operations
Narconon
06.2007 - 01.2025
Assistant Manager
Tire Kingdom
12.2003 - 01.2007
Non-Degree Program - Business and communication
Tulane University