Bernard Evans
Duluth,GA
Summary
Highly skilled technical support professional with a proven track record in diagnosing and resolving technical issues. Prioritizes customer satisfaction as top priority. Reputation for reliability and effectiveness due to strong team collaboration and adaptability. Dedicated to meeting and exceeding customer needs by leveraging problem-solving skills and technical expertise.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Technical Customer Support Specialist
Beyofi Enterprise International
03.2020 - 10.2024
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
Director of Business Development & Founder
Bernard Evans Company
01.1995 - 01.2020
- Company Overview: Established this innovative company to fulfill niche within the USA and European specialty hair care markets serving as Business Development Director throughout its duration
- Networked within the professional community to launch several successful products spearheading strategic direction, securing funding, and managing the entire product development lifecycle of several successful industry products
- Designed annual project budgets monitoring cost control, supervising human resource, conducting staff recruitment and training as well as hiring out contractors as needed
- Managed sales and marketing initiatives launching this company into international acclaim
- Grew company from initial Color Explosion (a NYC leading hair salon) to Platinum Artistes expanding internationally to London and Africa
- Worked directly with high-profile clients including Christian Dior, Estee Lauder, Lancôme, and Revlon
- Invented Invisible Braids brand as innovative product within hair care industry maintaining long-term profitability
- Launched Platinum Artistes brand network of hair stylists, make-up artists, hair dressers, and photography professionals striving to lead still image creativity
- Established this innovative company to fulfill niche within the USA and European specialty hair care markets serving as Business Development Director throughout its duration
Electrical Engineer & Software Technician
Texas Instruments, Inc.
01.1985 - 01.1995
- Evaluated variety of electrical systems, products, components, and applications by applying knowledge of electricity and materials
- Managed and implemented project initiatives including troubleshooting, setup, calibrating, and repair and maintenance of all front-end equipment in photo, etch, probe, and test
- Developed electrical products by studying customer requirements as well as researching and testing manufacturing and assembly methods and materials
- Collaborated with various departments and colleagues striving for overall goal achievement
- Utilized critical thinking, problem solving, and analytical skills on daily basis to perform high-quality work ahead of schedule
- Conducted CAD design of integrated circuits, simulation, and test
- Assisted IC Design Engineers in all phases of integrated circuit design including knowledge of software tools
- Tested ASIC products in manufacturing lab utilizing spreadsheets and RAW data
Education
Bachelor of Science - Electrical Engineering
University of South Florida
Tampa, FLAssociate of Science - Computer Engineering Technology
National Education Center
Tampa, FLPhD in Divinity - Christian Education
Tampa Bible College
Lutz, FL08.2015
Master of Arts - Biblical Studies
Tampa Bible College
Lutz, FL08.2015
Skills
- Strategic Leadership
- Creative Innovation
- Business Development
- Project Management
- Product Development
- Staff Training
- Branding & Logistics
- Critical Thinking
- Technical Support
- Technical issues analysis
- Issue troubleshooting
- Cost Control
- PERL
- HTML
- PYTHON
- BASIC
- COBOL
- PASCAL
- TURBO PASCAL
- UNIX
- C
- C
- C OUTPUT CODE
- TCL/TK
- ASSEMBLY LANGUAGE
- Staff education and training
- User support
- Appointment scheduling
Certification
- Georgia Board Of Cosmetology Master License, Verifiable
- New York State Board Cosmetology License, 25
Publicservice
- Bernard Evans Company Charity, Coordinated variety of volunteer work gathering steam of stylists together to serve children at Ronald McDonald House by making over their image and boosting their self-esteem
- Church Organization Volunteer Work, Organized extensive public service initiatives through home church organization working directly through United Way and Marine Toys for Tots. Served Atlanta metro area community over past 5 years giving away over 4000+ toys for over 850+ families by coordinating toy drives. Spearheaded programs to gather leadership materials for developing ministry leaders within church in addition to giving direction to over 4 churches and their pastors as church leader.
Timeline
Technical Customer Support Specialist
Beyofi Enterprise International
03.2020 - 10.2024
Director of Business Development & Founder
Bernard Evans Company
01.1995 - 01.2020
Electrical Engineer & Software Technician
Texas Instruments, Inc.
01.1985 - 01.1995
Associate of Science - Computer Engineering Technology
National Education Center
PhD in Divinity - Christian Education
Tampa Bible College
Master of Arts - Biblical Studies
Tampa Bible College
- Georgia Board Of Cosmetology Master License, Verifiable
- New York State Board Cosmetology License, 25
Bachelor of Science - Electrical Engineering
University of South Florida
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