Bernard Jusu
Network Technician
Denver,CO
Summary
Driven Network Technician trained for Interconnecting Cisco Network Devices (ICND-1 CCENT). Demonstrate competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting. More than 2 years of experience and ready to move on to the next level.
Network Technician experienced in LAN/WAN design, installation and management in lab environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting.
Ambitious Network Technician proud to offer maximal uptimes and optimal network performance. Approaches each repair and maintenance task with deep respect for network users and meticulous attention to technical detail. Ready to serve as first line of defense against network downtimes and business operations disruptions.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Network Technician
Lumen Technologies
Denver, Colorado
03.2022 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Fiber Splicing, Wire Wrapping, and cabling (CAT5 & 6E, All Fibers, T1s and lots of other)
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborated with team members for successful implementation of large-scale network projects.
- Worked with outside vendors for fiber installations and service.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Performed necessary maintenance to support network availability.
- Dressed and installed fiber cabling and hardware.
- Participated in cross-functional teams for collaborative problem-solving, supporting efficient project completion timelines.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Played key role in planning and execution of network restructuring projects to support organizational changes.
Technical Support Engineer
Christ Vision Ministries International
08.2017 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Earned recognition from management for consistently delivering exceptional service quality.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
- Fostered team-oriented environment, encouraging collaboration and knowledge sharing to improve overall service quality.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
- Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided over the phone assistance to choir members and elders, ensuring timely resolution of sound issues and other concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Engineering Intern
Terumo BCT
10.2021 - 03.2022
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
- Collaborated with cross-functional teams to gather system requirements, enhancing integration of user feedback in product development.
- Enhanced safety protocols in lab settings, leading to reduction in workplace accidents and promoting culture of safety.
- Participated in weekly technical review meetings, providing valuable insights that influenced project direction.
- Developed and maintained project documentation, ensuring all team members had access to current specifications and designs.
- Conducted thorough material testing to ensure project specifications were met, leading to consistently high-quality outputs.
- Facilitated adoption of new software tools among engineering team, boosting productivity and project management capabilities.
- Supported senior engineers in troubleshooting and resolving critical design issues, ensuring project milestones were met on time.
- Collaborated with engineering team to determine project specifications.
- Studied corrections from senior engineers to learn and grow professionally.
- Collaborated with other departments to facilitate successful project completion.
- Conducted research to identify and evaluate new technologies and concepts.
Manufacturing Assembler (Floater)
Terumo BCT
10.2017 - 10.2021
- Exceeded productivity goals while maintaining strict adherence to quality standards for assembled products.
- Streamlined workflows through effective communication with colleagues, supervisors, and engineers.
- Provided critical feedback on design flaws or other potential issues during prototyping phases of new product development.
- Improved production efficiency by assembling components quickly and accurately.
- Consistently met daily KPIs for quality, efficiency, and productivity by diligently following best practices in assembly tasks.
- Troubleshot issues with equipment or materials, ensuring minimal disruption to the overall production schedule.
- Demonstrated flexibility in adapting to different roles within the manufacturing process as needed based on workload fluctuations or skill requirements.
- Maintained a clean and safe work environment, adhering to all safety protocols and guidelines.
- Actively participated in cross-functional team meetings for problem-solving discussions around product designs or manufacturing challenges.
- Assisted in training new employees on proper assembly techniques and quality control procedures.
- Reduced assembly errors by carefully following instructions and inspecting finished products.
- Supported continuous improvement initiatives, implementing lean manufacturing principles within the assembly line.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
- Prepared reports and technical documentation of day-to-day production processes.
- Adjusted alignment of drills, guides, and holding devices.
- Assembled parts correctly according to specifications, reducing quality issues.
- Recognized and reported defective material and equipment to shift supervisor.
- Inspected completed products to encourage quality and adherence to company standards.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Trained new assembly personnel on proper use of equipment.
- Verified part numbers and placed parts in appropriate shipping containers.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
BSS Engineer
Comium GSM Liberia
06.2013 - 08.2015
- Kept up-to-date with industry trends and advancements in wireless technologies to provide forward-thinking solutions for clients'' needs.
- Conducted regular site visits to inspect installation quality, ensuring optimal equipment operation and adherence to standards.
- Increased network capacity through effective frequency planning and interference analysis.
- Enhanced customer satisfaction with better call quality through daily BSS parameter audits and adjustments.
- Provided technical support to field teams during site visits, assisting with equipment installations or troubleshooting efforts as necessary.
- Improved network performance by implementing BSS optimization techniques and monitoring KPIs.
- Boosted overall system reliability by performing routine maintenance tasks on BSS hardware components as needed.
- Delivered comprehensive training programs for junior engineers on BSS principles, tools, technologies, and best practices-enhancing overall team capabilities substantially over time.
- Developed custom reports for management that highlighted key performance indicators, aiding in informed decision-making processes.
- Earned recognition for consistently meeting or exceeding key performance indicator targets, contributing significantly to the overall success of the team.
- Collaborated with cross-functional teams to design, plan, and implement new BSS projects according to client requirements.
- Ensured smooth integration of new sites into the existing network while minimizing service disruptions during the process.
- Reduced dropped calls by analyzing drive test data and proposing appropriate changes in network parameters.
- Created detailed reports on engineering activities and findings.
- Monitored and evaluated engineering performance to recommend improvements.
- Analyzed and interpreted data to identify trends and recommend improvements.
IT Technician
Jusmart Engineers Ltd.
05.2009 - 07.2012
- Maintained office PCs, networks and mobile devices.
- Set up PCs, and projectors for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided technical support, resolving issues quickly without requiring onsite visits whenever possible by means of phone calls.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
Education
Master of Science - Telecommunication Engineering
Kwame Nkrumah University of Science & Technology
Kumasi Ghana06.2015
Bachelor of Science - Electronics Engineering
Stella Maris Polytechnic
Capitol Hill, Monrovia, Liberia08.2010
Skills
- Network configuration
- Hardware Installation
- Network Troubleshooting
- Wireless Networking
- Cabling Infrastructure
- Switches and routers
- Networking Hardware Installation
- Ticket management
- LAN and WAN Management
- Network support
- Diagnostic Testing
- Failure resolution
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Problem-solving aptitude
- Technical Support
- Analytical Skills
- Relationship Building
- Effective Communication
- Multitasking Abilities
- Root Cause Analysis
- Support Services
- Software Installation
- Mobile Device Management
- Network Engineering
- IP Addressing
- Software configuration
- Preventive Maintenance
- Operating System Knowledge
Playing and watching Soccer
I love playing and watching soccer, listening to soft musics that helps me relax, and found of learning new technologies.
Languages
English
Native or Bilingual
Timeline
Network Technician
Lumen Technologies
03.2022 - Current
Engineering Intern
Terumo BCT
10.2021 - 03.2022
Manufacturing Assembler (Floater)
Terumo BCT
10.2017 - 10.2021
Technical Support Engineer
Christ Vision Ministries International
08.2017 - Current
BSS Engineer
Comium GSM Liberia
06.2013 - 08.2015
IT Technician
Jusmart Engineers Ltd.
05.2009 - 07.2012
Master of Science - Telecommunication Engineering
Kwame Nkrumah University of Science & Technology
Bachelor of Science - Electronics Engineering
Stella Maris Polytechnic