Dedicated Customer Service Representative with a proven track record in problem resolution, relationship building, and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
Kansas City, MO
11.2008 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted in managing flight schedules, ensuring timely updates for passengers.
Utilized CRM software to document interactions and track customer satisfaction metrics.