Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Bernard Love

Kansas City

Summary

Dedicated Customer Service Representative with a proven track record in problem resolution, relationship building, and enhancing customer satisfaction.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Delta Air Lines, Inc
Kansas City, MO
11.2008 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in managing flight schedules, ensuring timely updates for passengers.
  • Utilized CRM software to document interactions and track customer satisfaction metrics.
  • Streamlined complaint resolution processes, enhancing overall customer experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.

Education

No Degree - Business Administration

Tennessee State University
Nashville, TN

High School Diploma -

Union Academy High School
Bartow, FL
05-1967

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Customer relations

Timeline

Customer Service Representative

Delta Air Lines, Inc
11.2008 - Current

No Degree - Business Administration

Tennessee State University

High School Diploma -

Union Academy High School
Bernard Love