Bernard McGee
Auburn,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with over 40 Yrs. years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
General Manager
Jacks Family Restaurant
Dadeville, AL
12.2021 - 11.2022
- Managed budget implementations, employee reviews 20 to25 employees, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth by 6% while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Full Moon BBQ
Scott M.
Opelika, AL
3\18 - 11\21
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Paid attention to detail while completing assignments.
- Acted as team leader in group projects 10 to 25 people, delegating tasks and providing feedback.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Worked well in team setting, providing support and guidance.
- Developed strong organizational and communication skills through continue coaching and dele gating.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
General Manager
Waffle House
Auburn, AL
02.2016 - 04.2018
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented strategies to increase sales by 3% and profitability by 8%
- Implemented operational strategies and effectively built customer and employee loyalty.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Arts - Computer And Information Systems
Providence College
Providence, RIAssociate of Arts - Business Administration And Management
Southern University At New Orleans
New Orleans, LASkills
- Performance improvement
- Employee scheduling
- Verbal and written communication
- Operations management
- Efficient multi-tasker
- Coaching and mentoring
- Relationship building
- Budget development
- Effective leader
- Budgeting
- Staff training/development
Timeline
General Manager
Jacks Family Restaurant
12.2021 - 11.2022
General Manager
Waffle House
02.2016 - 04.2018
Full Moon BBQ
Scott M.
3\18 - 11\21
Associate of Arts - Computer And Information Systems
Providence College
Associate of Arts - Business Administration And Management
Southern University At New Orleans