Bernard Milligan jr.
Albany
Summary
I am a professional Internal Auditor; with over ten years of managerial, retail and property oversight experience. Currently I oversee Internal Audits for two different hotel types. I am very effective at keeping consistent balance between guest satisfaction and business targets to maintain financial goals; in addition to ensuring compliance standards are met with consistency.
Overview
17
17
years of professional experience
Work History
Internal Auditor
Westmont Hospitality Group
08.2022 - Current
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Investigated discrepancies discovered during auditing process.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Produced audit reports.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Documented recommendations to improve internal controls.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Explained risk and compliance concepts to managers and executives.
- Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Conducted training sessions for staff members on best practices in internal auditing, fostering a culture of continuous improvement.
- Prepared audit programs and documentation in alignment with Generally Accepted Auditing Standards (GAAS).
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
- Assisted in the development of company policies and procedures, promoting a strong internal control environment.
- Developed strong working relationships with external auditors, facilitating efficient communication during annual audits.
- Maintained up-to-date knowledge of industry trends and emerging risks, ensuring relevance in audit approach and methodology.
- Participated in special projects as requested by senior leadership, providing subject matter expertise on internal controls and risk management practices.
Site Manager
CRM Rental Management
04.2016 - Current
- Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, overseeing the inspection of vacant units, building repairs and maintenance
- Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
- Exceeds company’s expectations of property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Create, mentor and manage a cohesive7-person property management team
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
Department Manager
Buy Buy Baby
02.2016 - 04.2018
- Managed the daily operations of a specific department within the store
- Oversaw the work and schedules of approximately three employees daily
- Worked in collaboration with store managers and district managers to provide a positive work and consumer environment
- Coordinated and executed daily merchandising and monthly floor plans
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
ASM and Visual Merchandising Manager
Eblens
12.2012 - 01.2016
- Developed a strong sales team to meet and exceed sales goals
- Maintained a positive store culture that will lead to long term growth
- Effectively communicated with upper management to eliminate misunderstandings
- Responsible for completing the opening and closing paperwork
- Demonstrated detailed knowledge of all products and services
- Maintain stores appearance by daily implementation of all visual merchandising standards
Store Manager
Casual Male XL
05.2012 - 11.2012
- Hired, trained, developed and coached associates to use their skills, experience and good judgment as an effective customer service tool to sustain a customer focused superior sales team
- Developed, fostered and maintained a store culture focused on the customer and building relationships that lead to long term business growth
- Demonstrated detailed knowledge of all products and services
- Responsible for effective implementation of all visual merchandising standards and operational direction
- Effectively communicated with District Manager to eliminate misunderstandings
Key Holder
Aldo Shoes
12.2010 - 05.2012
- Worked in collaboration with surrounding stores on daily sales goals, progress and visual updates
- Assists store manager with daily store operations and floor sets
- Provides customers with a positive shopping experience
Assistant Store Manager
Payless Shoe Source
11.2007 - 05.2010
- Independently oversaw the daily store operations
- Managed employee’s schedules and daily work duties
- Led visual updates and store meetings
- Worked alongside store manager to provide a positive work environment
- Provided exceptional customer service in collaboration with employees
Education
Business Administration - undefined
Schenectady County Community College
12.2009
Skills
- Certified Occupancy Specialist
- Affordable housing knowledge
- Leasing and sales
- Tenant and eviction laws
- Staff Management
- Exceptional oral and written communication skills
- Customer Service focused
Timeline
Internal Auditor
Westmont Hospitality Group
08.2022 - Current
Site Manager
CRM Rental Management
04.2016 - Current
Department Manager
Buy Buy Baby
02.2016 - 04.2018
ASM and Visual Merchandising Manager
Eblens
12.2012 - 01.2016
Store Manager
Casual Male XL
05.2012 - 11.2012
Key Holder
Aldo Shoes
12.2010 - 05.2012
Assistant Store Manager
Payless Shoe Source
11.2007 - 05.2010
Business Administration - undefined
Schenectady County Community College
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