Bernarda Cruz
Brooklyn,NY
Summary
Dynamic customer service professional with a proven track record at Ferquido, enhancing client retention through exceptional service and relationship building. Skilled in project management and adept at resolving escalated issues, I thrive in fast-paced environments, consistently delivering results and fostering team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service
Ferquido
01.2001 - 04.2001
- Increased repeat clientele through excellent customer service and tailored esthetic services.
- Built lasting relationships with clients through outstanding customer service interactions.
- Strengthened client relationships by providing exceptional customer service in all interactions.
- Provided exceptional customer service to internal and external customers.
Customer Service
Prodacom
09.1999 - 08.2000
- Provided exceptional customer service, resolving escalated issues in a timely manner.
- Increased customer service ratings through personable service.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
UTESA. Universidad Tecnologica De Santiago
Santiago, Dominican Republic.10-1998
Skills
- Customer service
- Project management
- Data analysis
- Strategic planning
- Team collaboration
- Technical support
Timeline
Customer Service
Ferquido
01.2001 - 04.2001
Customer Service
Prodacom
09.1999 - 08.2000
High School Diploma -
UTESA. Universidad Tecnologica De Santiago