Bernarda Quezada Medina
The Bronx
Summary
Dynamic bartender with extensive experience in multiple diverse environments excelling in mixology and exceptional customer service. Proven ability to enhance guest experiences through efficient service and upselling premium products, while maintaining a clean and organized bar environment. Recognized for handling high-pressure situations with professionalism and grace.
Overview
8
8
years of professional experience
Work History
Bartender
Billy's Sports Bar & Grill
Arona
04.2024 - Current
- Delivered high-quality customer service in a high-energy sports bar, efficiently handling large crowds during peak game nights while maintaining accuracy and professionalism.
- Collaborated with kitchen and bar staff to maintain smooth service flow, minimizing wait times and ensuring timely delivery of food and drinks, even during high-volume events.
- Handled cash and POS transactions accurately, balancing tabs, processing payments, and resolving guest concerns with a focus on speed, efficiency, and hospitality.
Bartender
Havana Cafe
Bronx
05.2017 - Current
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender
25 North Calibogue Cay
Mamaroneck
04.2024 - 04.2025
- Crafted classic and signature cocktails with precision, incorporating premium Italian spirits and ingredients to complement the restaurant’s elevated dining experience.
- Provided personalized service to a discerning clientele, offering wine and cocktail pairings, explaining menu items, and building guest rapport to encourage repeat visits.
- Collaborated with front-of-house and kitchen teams to ensure seamless service flow, supporting special events, private dining, and high-volume dinner services with professionalism and grace.
Bartender
Salsa Con Fuego
Bronx
08.2022 - 03.2023
- Provided exceptional customer service in a fast-paced nightclub environment, ensuring guest satisfaction through attentive service, prompt drink delivery, and a welcoming attitude.
- Managed high-volume bar or table sections efficiently, maintaining accuracy in cash handling, order taking, and upselling premium products to boost nightly sales.
- Maintained a clean, safe, and organized work environment, complying with health and safety regulations while managing crowd control and resolving guest concerns professionally.
- Collaborated with team members and management to ensure smooth nightly operations, contributing to positive guest experiences and repeat business.
Education
Master of Science - Communication Disorders
Emerson College
Boston 12-2027
Bachelor of Science - Communication Disorders
Mercy College
Dobbs Ferry 05-2020
Skills
Mixology & Craft Cocktail Knowledge
Exceptional Customer Service
Speed & Efficiency Under Pressure
Upselling & Product Knowledge
POS & Cash Handling
Cleanliness & Bar Maintenance
Languages
Spanish
Full Professional
Timeline
Bartender
Billy's Sports Bar & Grill
04.2024 - Current
Bartender
25 North Calibogue Cay
04.2024 - 04.2025
Bartender
Salsa Con Fuego
08.2022 - 03.2023
Bartender
Havana Cafe
05.2017 - Current
Master of Science - Communication Disorders
Emerson College
Bachelor of Science - Communication Disorders
Mercy College
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