Bernard (Bernie) Sewell
Indianapolis,IN
Summary
Seasoned Tour Guide with a robust background in delivering informative, engaging tours to diverse groups. Skilled at fostering memorable experiences through deep knowledge of local history and landmarks. Strengths include strong communication skills, adaptability to varied group sizes and interests, and ability to handle unexpected situations calmly and effectively. Previous roles have demonstrated significant increase in visitor satisfaction scores and repeat clientele.
Overview
49
49
years of professional experience
Work History
Tour Guide
IMSM Speedway
Speedway, Indiana
03.2014 - 07.2024
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Created an event called "Over the Ropes, Under the Hoods."
- Was in charge of hiring hosts for a part-time position.
- Served on the Leadership Staff while being the Host Supervisor.
- I worked with Jasson VanSickle to start Basement Tours.
- Trained people to become basement tour guides.
- Worked or found hosts to work events in the museum.
- Attended monthly staff meetings.
.-
- Followed safety protocols at all times while guiding guests through the tour areas.
- Created customized tour packages according to customer preferences.
- Helped implement interactive elements into tours to enhance visitor participation and enjoyment.
Team Leader
Praxair Surface Technology
Speedway , Indiana
09.1975 - 12.2013
- Production Worker.
- Quality Control Inspector.
- Team Leader.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05-1972
Skills
- Adept with GPS navigation
- Transportation and travel
- Handling payments
- Arts and culture
- Special needs clients
- Tour planning
- Guest relations
- Public speaking
- Environmental awareness
- Emergency response
- Customer engagement
- Presentation skills
Accomplishments
- As pervious mentioned I was instrumental of starting "Over the Ropes and Under the Hoods" as a Twice a year event. It would sell out each time.
- Took on temporary job as Host Supervisor when that person left the Museum , not long after I was asked to continue Full Time in that posistion.
Timeline
Tour Guide
IMSM Speedway
03.2014 - 07.2024
Team Leader
Praxair Surface Technology
09.1975 - 12.2013
High School Diploma -
Ben Davis High School
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