Bernardino Falcon Jr
Orlando,FL
Summary
Outgoing grocery clerk with several years of experience in fast-paced, customer-oriented retail settings. Recognized for consistently delivering excellent customer service. Knowledgeable about retail grocery operations and diverse functions of front-end employee roles.
Overview
1
1
Language
33
33
years of professional experience
Work History
Grocery Clerk
Publix
Orlando, FL
04.2024 - 05.2026
- Guided customers in locating products and addressing inquiries to enhance shopping experience.
- Processed customer orders at deli, delivering quality service to ensure customer satisfaction.
- Prepared all food orders according to customer specifications.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Stocked shelves with merchandise and organized product displays to maintain store presentation.
UPS Driver
UPS
New York, New York
09.1993 - 11.2023
- Delivered packages efficiently across designated routes.
- Maintained accurate records of deliveries and pickups.
- Conducted vehicle inspections for safety compliance.
- Communicated with dispatch for updates and route changes.
- Assisted customers with questions and delivery concerns.
- Loaded and unloaded packages following safety protocols.
- Navigated routes using GPS and maps effectively.
- Completed daily logs detailing delivery activities and vehicle status.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Reported mechanical problems encountered with vehicles to dispatch.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Developed and maintained safety policies to ensure compliance with regulations.
- Coordinated safety training sessions for employees across multiple departments.
- Conducted regular safety audits and inspections to identify potential hazards.
- Collaborated with management to implement safety improvement initiatives.
- Investigated workplace incidents to determine root causes and preventive measures.
- Assisted in creating emergency response plans for various scenarios.
- Communicated safety updates and best practices to all staff members regularly.
- Supported the implementation of safety management systems and reporting tools.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Provided guidance on safe work practices including proper use of Personal Protective Equipment.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Facilitated communication between union members and management.
- Organized meetings to discuss member concerns and workplace issues.
- Resolved conflicts through negotiation and mediation strategies.
- Educated members on union policies and collective bargaining agreements.
- Monitored workplace conditions to ensure compliance with safety standards.
- Collaborated with management to improve labor relations processes.
- Assisted in organizing training sessions for union representatives.
- Supported members in understanding their rights and benefits within the union.
- Participated in negotiations with employers over changes in wage rates, overtime rules, vacation time allotments.
- Provided advice and guidance on labor-related matters to union members.
- Resolved conflicts between union members and management through mediation sessions.
- Counseled employees regarding their rights under the CBA as well as state and federal laws governing labor relations.
- Organized informational meetings to discuss workers' rights, benefits, and collective bargaining agreements.
- Managed communication between the employer and union representatives during contract negotiations.
- Reviewed disciplinary action taken against employees to determine if it was consistent with the CBA or applicable laws.
- Represented individual employees at arbitration proceedings when required.
- Attended monthly meetings with management to review contract compliance and address employee concerns.
- Negotiated with management on behalf of union members regarding wages, hours, working conditions, and other contractual obligations.
- Worked closely with legal counsel when necessary to resolve complex labor disputes.
- Assisted union members in filing grievances and preparing for hearings.
- Collaborated with human resources personnel to ensure that all employee benefits are being administered properly.
- Maintained records of grievances filed by union members and tracked their resolution status.
- Advocated for workers' rights within the organization while respecting the company's interests.
- Monitored the implementation of new policies related to labor contracts.
- Conducted training sessions for new hires on their rights as a union member.
- Conducted investigations into workplace complaints of unfair treatment or safety issues.
- Investigated reports of harassment or discrimination involving any member of the bargaining unit.
- Ensured that all grievance procedures are followed according to the collective bargaining agreement.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
Education
Some College (No Degree) - Business Management
College of Staten Island
Staten Island, NYSome College (No Degree) - Business Management
University of Phoenix
Tempe, AZSome College (No Degree) - Criminal Justice
John Jay College of Criminal Justice
New York, NYSkills
- Food preparation
- Compliance adherence
- Health code standards
- Safety practices
- Environmental safety
- Shelf stocking
- Stocking shelves
- Shelf organizing
- Product location
- Delivery processing
- Unloading deliveries
- Unloading packages
- Storing daily deliveries
- Damaged item processing
- Delivery processing
- Weighing product
- Weighing items
- Packaging techniques
- Store appearance
- Customer service
- Assisting customers
- Customer inquiries
- Delivery coordination
- Problem solving
- Team collaboration
- Effective communication
- Excellent communication
- Conflict resolution
- [Language] fluency
- Heavy lifting
- Able to lift [number] pounds
- Cleaning and sanitation
- Cleaning and sanitation
Languages
Spanish
Full Professional
Timeline
Grocery Clerk
Publix
04.2024 - 05.2026
UPS Driver
UPS
09.1993 - 11.2023
Some College (No Degree) - Business Management
College of Staten Island
Some College (No Degree) - Business Management
University of Phoenix
Some College (No Degree) - Criminal Justice
John Jay College of Criminal Justice