Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bernardo Alcantara

Belleville,WV

Summary

Proactive Field Tech Supervisor with extensive experience in team management and customer service, specializing in efficient operations and problem-solving. Expertise in improving workflows, boosting productivity, and delivering exceptional customer assistance. Strong skills in strategic planning and staff management, ensuring optimal performance and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Field Tech Supervisor

Refri-servicios Bernardo
08.2021 - 12.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity through the implementation of efficient workflows and the establishment of clear expectations for staff members.

Uber Driver

Uber
01.2021 - 08.2021



  • Safely and courteously transport passengers to their destinations using the Uber platform.
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.


  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Monitored traffic patterns and adjusted routes to minimize travel time.

Passenger Assistant

Sky Express
02.2018 - 03.2020
  • Assisted disabled individuals in navigating airport facilities.
  • Provided personalized assistance to elderly passengers or those requiring special accommodations due to health issues or disabilities.
  • Assisted travelers in navigating airport terminals, efficiently escorting them to gates, baggage claims, and ground transportation.
  • Handled passenger concerns with empathy and professionalism, resolving issues quickly to maintain overall satisfaction levels.
  • Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.

Education

High School Diploma -

Belleville High School
Belleville, NJ
06.2016

Skills

  • Goal-Oriented
  • Staff Management
  • Strategic Planning
  • Operations Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Field Tech Supervisor

Refri-servicios Bernardo
08.2021 - 12.2022

Uber Driver

Uber
01.2021 - 08.2021

Passenger Assistant

Sky Express
02.2018 - 03.2020

High School Diploma -

Belleville High School

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Bernardo Alcantara