Summary
Overview
Work History
Education
Skills
Timeline
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Cory Nicks

South Bend,Indiana

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience. Customer-oriented Supervisor with 3 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Blends superb time management and organizational skills to drive group success.

Overview

10
10
years of professional experience

Work History

Tech/Copy and Print Supervisor

Staples
South Bend, IN
11.2020 - Current
  • Ensured accuracy of all customer orders and print jobs.
  • Monitored employee performance and provided feedback to ensure productivity goals were met.
  • Developed and implemented new procedures to improve workflow efficiencies.
  • Managed the inventory of paper, toner, and other supplies necessary for copy and printing services.
  • Provided training for new employees in the use of copy machines, printers, and other office equipment.
  • Resolved customer complaints regarding copying and printing services in a timely manner.
  • Reviewed job requests from customers to determine pricing estimates and turnaround times.

Professional Window Cleaning

Performance Plus
South Bend, IN
04.2014 - 11.2020
  • Cleaned exterior windows of commercial buildings using a variety of cleaning solutions, ladders and squeegees.
  • Utilized high-powered pressure washers to clean hard-to-reach areas of the building.
  • Scrubbed window sills to remove dirt and debris.
  • Climbed ladders to reach upper floors while wearing safety harnesses.
  • Provided excellent customer service by addressing client concerns promptly and courteously.
  • Used extension poles with brushes and squeegees for hard-to-reach areas outside the building.
  • Washed windows manually and with high-pressure systems.
  • Utilized ladders, high-rise equipment and aerial lift platforms to clean tall buildings.
  • Worked from harnessing and basket setup to clean windows on buildings as tall as 10+ stories.

Education

Associate of Arts - Architectural Drafting Technology

ITT Technical Institute
South Bend, IN
05-2013

High School Diploma -

Riley High School
South Bend, IN
06-1995

Skills

  • Staff Management
  • Inventory Control
  • Strategic Planning
  • Process Improvement
  • Staff Development
  • Goal-Oriented
  • Employee Motivation

Timeline

Tech/Copy and Print Supervisor

Staples
11.2020 - Current

Professional Window Cleaning

Performance Plus
04.2014 - 11.2020

Associate of Arts - Architectural Drafting Technology

ITT Technical Institute

High School Diploma -

Riley High School

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Cory Nicks