Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bernardo Bracamontes Mendoza

Omaha,NE

Summary

Dynamic Solutions Specialist at Cox Communications with a proven track record in customer relationship management and upselling, enhancing revenue through tailored recommendations. Adept in SQL fundamentals and creative problem-solving, I consistently deliver exceptional service, ensuring high client satisfaction and retention. Passionate about leveraging product knowledge to drive impactful results.

Overview

2
2
years of professional experience

Work History

Solutions Specialist

Cox Communications
08.2024 - Current
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Recommended new products and services to customers.
  • Clarified customer questions related to billing, account challenges, and upgrade opportunities.

Electronics Specialist

MarketSource
03.2024 - 08.2024
  • Conducted comprehensive research to stay current on emerging trends within the electronics industry.
  • Walked customers through buying procedure to complete smooth payment processes.
  • Contributed to increased sales revenue with the creation of persuasive product demonstrations for prospective clients.
  • Developed custom solutions to meet unique client requirements, ensuring optimal functionality and performance.

Account Manager

Fearless Marketing Concept
11.2023 - 03.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Marketing Specialist

Mad City Windows
04.2023 - 10.2023
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.

Education

High School Diploma -

Daniel J. Gross Catholic
Omaha, NE
05-2022

Skills

  • Data entry
  • Product knowledge
  • Customer relationship management
  • Creative solutions
  • Recommending products
  • Updating software
  • Problem-solving abilities
  • SQL fundamentals
  • Python
  • Excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Solutions Specialist

Cox Communications
08.2024 - Current

Electronics Specialist

MarketSource
03.2024 - 08.2024

Account Manager

Fearless Marketing Concept
11.2023 - 03.2024

Marketing Specialist

Mad City Windows
04.2023 - 10.2023

High School Diploma -

Daniel J. Gross Catholic
Bernardo Bracamontes Mendoza