Bernardo Bracamontes Mendoza
Omaha,NE
Summary
Dynamic Solutions Specialist at Cox Communications with a proven track record in customer relationship management and upselling, enhancing revenue through tailored recommendations. Adept in SQL fundamentals and creative problem-solving, I consistently deliver exceptional service, ensuring high client satisfaction and retention. Passionate about leveraging product knowledge to drive impactful results.
Overview
2
2
years of professional experience
Work History
Solutions Specialist
Cox Communications
08.2024 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Clarified customer questions related to billing, account challenges, and upgrade opportunities.
Electronics Specialist
MarketSource
03.2024 - 08.2024
- Conducted comprehensive research to stay current on emerging trends within the electronics industry.
- Walked customers through buying procedure to complete smooth payment processes.
- Contributed to increased sales revenue with the creation of persuasive product demonstrations for prospective clients.
- Developed custom solutions to meet unique client requirements, ensuring optimal functionality and performance.
Account Manager
Fearless Marketing Concept
11.2023 - 03.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Marketing Specialist
Mad City Windows
04.2023 - 10.2023
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
Education
High School Diploma -
Daniel J. Gross Catholic
Omaha, NE05-2022
Skills
- Data entry
- Product knowledge
- Customer relationship management
- Creative solutions
- Recommending products
- Updating software
- Problem-solving abilities
- SQL fundamentals
- Python
- Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Solutions Specialist
Cox Communications
08.2024 - Current
Electronics Specialist
MarketSource
03.2024 - 08.2024
Account Manager
Fearless Marketing Concept
11.2023 - 03.2024
Marketing Specialist
Mad City Windows
04.2023 - 10.2023
High School Diploma -
Daniel J. Gross Catholic
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