Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bernardo Gallegos Vallejo

Pataskala,OH

Summary

Dedicated IT Equipment Coordinator with nearly 7 years of experience at Amazon, specializing in the deployment, management, and troubleshooting of IT infrastructure within large-scale fulfillment centers. Proficient in Linux environments, command line interfaces, and network configuration, with a strong command over industry-standard tools like SIM-T and ServiceNow. Adept at vendor management, asset auditing, and the strategic implementation of Amazon’s leadership principles to drive project success and operational excellence. Experienced in collaborating with cross-functional teams and senior management to remove project obstacles and enhance workflow efficiency. Prepared for roles requiring significant travel and adaptability, bringing a comprehensive understanding of network setups and a commitment to quality and continuous improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Equipment Coordinator

Amazon
06.2017 - Current
  • Enterprise Equipment Management:Spearheaded maintenance and operation of IT equipment and infrastructure, ensuring smooth operation of enterprise-scale networks; improved system reliability and workflow alignment at Fulfillment Center
  • Vendor and Inventory Oversight: Managed comprehensive vendor relations, including negotiations and order processing; handled RMAs and maintained stringent accountability for a vast inventory of IT equipment, reducing equipment downtime by 20%
  • Asset Management and Auditing: Conducted thorough audits to verify integrity of all deployed IT assets; managed critical spares inventory, achieving 95% uptime and quick replacement capabilities.
  • Collaborative Installations and Deployments:Assisted IT Support Engineers with installation and deployment of IT infrastructure, collaborating with Network Engineering & Project Manager teams to ensure fast, smooth rollouts, shortening project delivery times.
  • Workflow and Ticket Management:Proficient in managing work priorities and technical issues through advanced ticketing systems like SIM-T and ServiceNow, ensuring efficient resolution of customer requests and project deliverables.
  • Communication and Reporting:Regularly reported status via ticketing systems, status reports, email, and Slack, ensuring transparent and effective communication across departments; recognized for maintaining one of the lowest query-to-resolution times.
  • Hardware Migration and Configuration:Participated in migration and configuration of new or upgraded hardware, adhering to design and product standards; contributed to an increase in deployment efficiency across projects.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
09.2024

Skills

Network Configuration and Deployment

Troubleshooting and Diagnostics

Cabling and Infrastructure

Hardware Installation

Ticketing System

Network Security Practices

Linux Systems

Command Line Interfaces

Certification

Linux Essentials, WGU - 2024

Software Engineering Backend Development, Southern New Hampshire University - 2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

IT Equipment Coordinator

Amazon
06.2017 - Current

Bachelor of Science - Computer Science

Western Governors University

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Bernardo Gallegos Vallejo