BERNARDO GUTIERREZ
Tijuana
Summary
I'm working as an insurance claims representative for FNOL. I'm a highly-motivated employee with a desire to take on new challenges, as well as a very adaptable and professional agent known for having a positive attitude and effectively managing high volumes of inquiries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FNOL Associate II
Integon Services Co
Tijuana
10.2024 - Current
- Contacted customers and claim-related third parties to obtain and provide necessary file information, ensuring compliance with quality and process standards
- Handled first notice of loss claims, explained claim process, and provided relevant information to enhance customer understanding
- Followed established guidelines for each claim report or inquiry, ensuring accurate processing and resolution
- Managed high volumes of inbound customer inquiries effectively.
Restaurant Waiter
Pescaderia DEL DORADO
Tijuana
10.2022 - Current
- Provided exceptional customer service in a fast-paced seafood restaurant.
- Assisted customers with menu selections and special requests.
- Processed customer payments using point-of-sale systems efficiently.
- Resolved customer complaints promptly to enhance dining experience.
English as a Second Language Teacher
Active English
Tijuana
04.2019 - 09.2024
- Developed and implemented strategies for effectively engaging diverse populations of learners, promoting inclusivity and individual growth.
- Monitored student progress through regular assessments, documenting results to inform instructional adjustments and meet school policy requirements.
- Collaborated with colleagues to enhance teaching strategies and share effective resources, fostering a supportive learning environment.
Education
High School Diploma -
PREPARATORIA JOSE VASCONCELOS III
Tijuana, B.C., MexicoSkills
- Claims processing
- Fraud detection
- Quality assurance
- Analytical and critical thinking
- Attention to detail
- Basic math
- Customer service
- Adaptability skills
- Friendly, positive attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Mexican Sing Language
Elementary
Certification
- TOEFL ITP - C1 English Level
Timeline
FNOL Associate II
Integon Services Co
10.2024 - Current
Restaurant Waiter
Pescaderia DEL DORADO
10.2022 - Current
English as a Second Language Teacher
Active English
04.2019 - 09.2024
High School Diploma -
PREPARATORIA JOSE VASCONCELOS III