Shantell Coleman
Savannah,GA
Summary
Dynamic Support Express FNOL Associate II at AllState with a proven track record in claims processing and exceptional customer service. Adept at navigating complex claims issues while maintaining confidentiality and delivering timely resolutions. Strong team collaborator with keen attention to detail, ensuring high-quality outcomes in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Support Express FNOL Associate II
AllState
Savannah, GA
10.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Documented changes in claim statuses using specialized software systems.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Customer Service Representative
Walgreen's Pharmacy
Savannah, GA
05.2020 - 06.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Beach High School
Savannah, GA06-1995
Skills
- Claims processing
- Customer service
- Insurance knowledge
- Data entry
- Software documentation
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Organization
- Attention to detail
- Organization and time management
- Documentation management
- Problem resolution
- Critical thinking
- Multitasking
- MS office
- Written communication
- Dependable and responsible
- Leadership skills
Affiliations
- Spending time with family
- Reading
- Taking my dog for walks
- Trying different foods
References
References available upon request.
Timeline
Support Express FNOL Associate II
AllState
10.2021 - Current
Customer Service Representative
Walgreen's Pharmacy
05.2020 - 06.2021
High School Diploma -
Beach High School
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