Bernardo Jordan
High Point,NC
Summary
Dynamic manager with a proven track record at Five Guys, excelling in operations management and team leadership. Enhanced customer satisfaction through effective conflict resolution and streamlined kitchen processes, achieving significant improvements in service efficiency. Skilled in staff training and strategic planning, fostering a high-performing team environment.
Overview
2027
2027
years of professional experience
Work History
Manager
Pick Up Stix Fresh Asian Flavors
- Oversaw daily operations to ensure efficient service and product quality.
- Trained staff on food safety standards and customer service protocols.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed team schedules to enhance coverage during peak hours.
Manager
Five Guys
San Diego, CA
06.2015 - 04.2026
- Directed daily operations to optimize service efficiency and uphold product quality standards.
- Facilitated staff training on food safety standards and customer service protocols.
- Established inventory management systems to enhance operational efficiency.
- Executed performance evaluations to pinpoint areas for improvement and training requirements.
- Elevated customer satisfaction through prompt and effective resolution of complaints.
- Optimized kitchen processes to enhance workflow efficiency and minimize order preparation time.
- Partnered with regional managers to drive strategic initiatives enhancing sales and profitability.
- Directed and inspired employees to enhance productivity and engagement in work.
- Ensured maintenance of a professional, organized, and safe environment for employees and patrons.
- Elevated customer satisfaction by promptly resolving disputes and maintaining open communication channels.
- Mediated staff member conflicts by actively listening to concerns and facilitating constructive dialogue.
- Facilitated cross-training initiatives to enhance team agility and overall performance.
- Enhanced team performance through diligent monitoring of daily activities and proactive mentoring of team members.
- Cultivated and sustained strategic relationships with customers and suppliers through proactive account development.
Manager
Taco Bell
San Diego, CA
08.2009 - 06.2015
- Conducted performance evaluations to identify areas for improvement and training needs.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Streamlined processes to improve kitchen workflow and reduce order preparation time.
- Collaborated with regional managers on strategic initiatives to boost sales and profitability.
Education
High School Diploma -
Denbigh High School
Newport, WA05.1981
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Goal setting
Strategic planning
Operations management
Performance management
Conflict resolution
Budget control
Inventory management
Problem resolution
Timeline
Manager
Five Guys
06.2015 - 04.2026
Manager
Taco Bell
08.2009 - 06.2015
Manager
Pick Up Stix Fresh Asian Flavors
High School Diploma -
Denbigh High School