Summary
Overview
Work History
Education
Skills
Timeline
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Bernardo Nuesi

Brooklyn

Summary

Results-oriented professional with a diverse background encompassing retail sales, consumer experience, and operations management. Proven ability to drive sales growth, enhance customer satisfaction, and streamline operational processes. Strong leadership skills, adept at fostering teamwork and consistently achieving operational excellence. Excited to leverage this multifaceted experience to contribute to dynamic, customer-centric organizations.

Overview

7
7
years of professional experience

Work History

Fulfillment Lead

Goat Group
11.2018 - Current
  • Fulfillment Lead- Provide leadership to ensure team objectives around quality, safety, and expense management are met
  • Proactively plan for all operational processes, appropriately scheduling and training associates
  • Monitor quality control of the inbound, outbound, verification, and support processes to ensure all procedures are followed and service level agreements are met
  • Managed and ensured the team's adherence to multiple daily deadlines, facilitating efficient workflow and maintaining high productivity levels.
  • Manage supply inventory and supply replenishment to support shipping and other business operations Track and troubleshoot stock transfer and customer order issues ( 2021-Present)
  • Customer Experience
    -Actively assist the Consumer Experience department by handling escalated customer inquiries and resolving issues promptly.
    -Participate in cross-functional training sessions to enhance product knowledge and better assist customers.
    - Provide real-time customer support through email in Zendesk system
    - Troubleshoot and escalate technical issues related to our mobile apps and website to team lead
  • Work closely with other support teams, including but not limited to Operations team, Engineering team, etc.


Sales Associate

Century 21
09.2016 - 10.2018
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Bachelor of Arts - Accounting

Baruch College of The City University of New York
New York, NY
05.2025

Associate of Arts - Business Administration

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2020

High School Diploma -

Cascades High School
New York, NY
06.2016

Skills

  • Verbal/Written Communication
  • Documentation and Recordkeeping
  • Bilingual English/Spanish
  • Stocking and Replenishing
  • Organized/Detail oriented
  • Google applications
  • Zendesk beginner
  • Proficient with Microsoft Word, Excel, as well as similar Mac Formats
  • Multi-Tasking Strength
  • Inventory Control
  • Customer Service

Timeline

Fulfillment Lead

Goat Group
11.2018 - Current

Sales Associate

Century 21
09.2016 - 10.2018

Bachelor of Arts - Accounting

Baruch College of The City University of New York

Associate of Arts - Business Administration

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Cascades High School

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Bernardo Nuesi