Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Bernardo Perez

Austin,TX

Summary

Highly analytical and creative, responsible for identifying, analyzing and resolving difficult or complex issues. Devised innovative solutions with outside-the-box thinking. Used unique strategies to foster organizational growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Concrete & Masonry Project Assistant

New Ranch Construction
06.2019 - 12.2023
  • Talk To House Owners Discuss Project To satisfy Client Need
  • Completed multiple tasks simultaneously to optimize project completion.
  • Labor in every Project to Complete completion
  • Set wood and other forming materials to prepare for concrete pours.
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
  • Demolished and repaired old concrete surfaces.

Customer Service Representative

Home Depot
03.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor..
  • Employee of the month

Western Hats Shop Assistant Manager

Family Business
04.2018 - 06.2022
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Organized shelves to remove slow moving items and add new merchandise.

Education

License - APPRENTICE ELECTRICIAN LICENSE

License
Austin, TX

Associates Real Estate - Real Estate

Austin Community College
Austin, TX
12.2023

High School Diploma -

William B Travis High School
Austin TX
05.2022

Skills

  • Follow-up skills
  • Product Knowledge
  • Data Entry
  • Computer Proficiency
  • Conflict Resolution
  • Client Relations
  • Scheduling
  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Bilingual Fluent Spanish & English
  • Team Player

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

Always Open to Learn new things and optimize in skills everyday

Timeline

Customer Service Representative

Home Depot
03.2022 - 12.2022

Concrete & Masonry Project Assistant

New Ranch Construction
06.2019 - 12.2023

Western Hats Shop Assistant Manager

Family Business
04.2018 - 06.2022

License - APPRENTICE ELECTRICIAN LICENSE

License

Associates Real Estate - Real Estate

Austin Community College

High School Diploma -

William B Travis High School

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Bernardo Perez