Bernardo J Delgado
Howey-in-the-Hills,FL
Summary
Experience business leader with a proven track record at Auto Electronic Services, Corp, and other Automotive Dealership, excelling in customer service and team leadership. Recognized for resolving conflicts and enhancing processes, I leverage bilingual skills to foster positive relationships and drive performance improvements, ensuring exceptional service delivery and operational efficiency.
Overview
33
33
years of professional experience
Work History
Manager, Owner
Auto Electronic Services, Corp dba CF Wheels
Orlando, FL
01.2007 - Current
- Greeted and interacted with customers to provide excellent customer services.
- Resolved customer issues efficiently while maintaining a friendly demeanor at all times.
- Adhered to standards of quality and service and industry regulations.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Recognized by customers for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Handled and addressed customer complaints and resolved issues promptly to maintain positive relationships.
- Performed root cause analysis on recurring problems encountered by customers.
Service Supervisor
Gonzalez Traiding, GT
Rio Piedras, Puerto Rico
01.2000 - 10.2005
- Service Manager Assistance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Buying & Handled supplies
- Coordinated and Managed of maintenance and repairs of the equipments and vehicles fleet.
- Oversight rental department operations
- Performed regular inspections of work areas to identify potential safety hazards.
- Recruited, interviewed and selected employees to fill vacant roles.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Monitored customer service performance metrics, call response times, and customer satisfaction ratings.
Automotive Service Advisor
Autogermana BMW
Hato Rey, Puerto Rico , PR
03.1998 - 02.2000
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Maintained accurate records of customer transactions in the dealership database.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Reviewed work orders and discussed with supervisors.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Greeted customers, identified their needs and provided advice on automotive services.
Security Supervisor
Hotel Caribe Hilton
San Juan, PR, PR
08.1992 - 03.1998
- Managed access control systems to secure premises and sensitive areas.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Developed and implemented security policies and procedures to enhance safety measures.
- Recommended equipment and services to improve facility and network security.
- Investigated security breaches and took appropriate measures to minimize damage.
- Coordinated with law enforcement and emergency responders during security incidents.
- Monitored security operations to ensure compliance with established procedures and standards.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Ensured all security equipment was maintained and fully operational.
Education
Associate of Applied Science - Automotive Technician
Automeca Technical College
Bayamon, Puerto Rico 05-1989
Skills
- Great Automotive Industry Knowledge
- Customer service oriented
- Team leadership
- Conflict resolution
- Ample knowledge on automotive parts
- Bilingual (English and Spanish)
Timeline
Manager, Owner
Auto Electronic Services, Corp dba CF Wheels
01.2007 - Current
Service Supervisor
Gonzalez Traiding, GT
01.2000 - 10.2005
Automotive Service Advisor
Autogermana BMW
03.1998 - 02.2000
Security Supervisor
Hotel Caribe Hilton
08.1992 - 03.1998
Associate of Applied Science - Automotive Technician
Automeca Technical College