Bernarris McClain
Charlotte,North Carolina
Summary
Seasoned professional with 32 years of experience in loan servicing and fulfillment, seeking a Corporate Loan Fulfillment Specialist role. Excelled in end-to-end mortgage processing at Bank of America, enhancing customer satisfaction and operational efficiency. Proven expertise in loan adjustments, regulatory compliance, and leading high-performing teams at Wells Fargo Home Mortgage. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
33
33
years of professional experience
Work History
Fulfillment Administrator III
Bank of America
09.2021 - 12.2023
- Managed end-to-end mortgage processing cycle, ensuring compliance with regulatory standards and internal policies
- Streamlined application workflows, resulting in enhanced customer satisfaction and reduction in processing time.
Warehouse Associate Team Lead
Amazon Fulfillment Center
04.2019 - 09.2021
- Spearheaded team of warehouse associates at Amazon Fulfillment Center, optimizing picking and packing processes, ensuring accurate inventory management, and maintaining safety protocols to exceed key performance indicators and enhance operational efficiency.
- Monitored performance and safety practices of 30+person warehouse staff.
Supervisor, Order Management
The American Red Cross
01.2018 - 03.2019
- Oversaw order management team at The American Red Cross, ensuring efficient processing, accuracy of inventory distribution, and compliance with organizational standards and emergency response protocols.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Team Work Director - Loan Servicing Specialist V
Wells Fargo Home Mortgage
02.2013 - 12.2017
- Spearheaded dynamic team at Wells Fargo Home Mortgage, expertly directing loan servicing operations, enhancing customer satisfaction, and ensuring compliance with regulatory standards as Team Work Director - Loan Servicing Specialist V.
Loan Adjustment Specialist III
Wells Fargo Home Mortgage
08.2009 - 02.2013
- Spearheaded analysis and modification of residential mortgage loan terms for distressed borrowers at Wells Fargo Home Mortgage, ensuring compliance with company policies and federal regulations while maintaining high levels of customer satisfaction.
Residential Appraisal Specialist
TransUnion
02.2007 - 08.2009
- Conducted comprehensive appraisals of residential properties, ensuring accurate valuation and compliance with TransUnion's standards and regulatory guidelines.
- Developed strong client relationships through consistent communication and attentive service.
Sergeant
United States Marine Corps
01.1991 - 01.1996
- Supervised and led team of Marines in daily operations, ensuring successful execution of mission objectives while maintaining strict adherence to military protocols and standards of conduct.
Education
Specialized Studies - Business Administration -
NORTH CAROLINA A&T UNIVERSITY
Specialized Studies - Business Administration -
COASTAL CAROLINA COMMUNITY COLLEGE
Skills
- Workday
- Information Management
- Customer Service
- Attention to Detail
- Documentation And Reporting
- Deadline Adherence
- MS Office
Timeline
Fulfillment Administrator III
Bank of America
09.2021 - 12.2023
Warehouse Associate Team Lead
Amazon Fulfillment Center
04.2019 - 09.2021
Supervisor, Order Management
The American Red Cross
01.2018 - 03.2019
Team Work Director - Loan Servicing Specialist V
Wells Fargo Home Mortgage
02.2013 - 12.2017
Loan Adjustment Specialist III
Wells Fargo Home Mortgage
08.2009 - 02.2013
Residential Appraisal Specialist
TransUnion
02.2007 - 08.2009
Sergeant
United States Marine Corps
01.1991 - 01.1996
Specialized Studies - Business Administration -
NORTH CAROLINA A&T UNIVERSITY
Specialized Studies - Business Administration -
COASTAL CAROLINA COMMUNITY COLLEGE
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