Jessica Goodwin

• Well-versed in communications with leadership, management, support staff and external parties. Support for over 100 teachers, 20 administrators and multiple departments.
• Participated in a fast-paced environment including phone and email communication with internal and external clients for scheduling coordination, operating with 1,000+ student and families annually. Coordinated and organized team calendar events in coordination with legal and compliance deadlines. Tracked meeting minutes and scheduled follow up meetings.
• Created documentation and provided support for multiple students and staff in compliance with federal and state guidelines.
• Reviewed and revised operational processing to streamline heavy workflow volumes.
• Facilitated collection and organization of confidential student data to support bi-weekly enrollment of 70+ students per cohort.

Promoted on June 2021, October 2023, and August 2025.

School Operations Admin I to III and Special Programs Registrar.

• Conducted playtesting for an upcoming project at a prestigious board game production studio.
• Completed regular 2-3 hour gaming sessions with playtest products via digital platforms, working with 3 other playtesters to deliver detailed notes for post-play summary reports.
• Provided direct feedback to game developers on playtested materials, including notes on game mechanics, rulebook, design, editing suggestions, and overall presentation.

• Implemented strategic management initiatives and developed curriculum to enhance operational efficiency and improve educational quality at Woodland Music Academy.
• Analyzed teaching performance through annual employee evaluations to drive improvements in student engagement.
• Designed and optimized web pages through Wix, focusing on increasing accessibility and strengthening online engagement to maintain student retention rate of 200 enrollees.
• Independently implemented health compliance measures to safeguard well-being of 200+ students and 20 staff members throughout the Covid-19 pandemic.

Promoted June 2020 to Office Manager

Front Office Assistant - Substitute Music Teacher

• Responded to 15+ customer inquiries daily via phone, email, or in-person to provide information regarding music lessons.
• Facilitated effective communication with Vancouver Music Academy to gather data and strengthen cross-collaborative outreach efforts aimed at fostering student growth.
• Created SOPs for new student databases and comprehensive training manuals to enhance office efficiency.

• Administered educational software systems, such as IXL, i-Ready, and Catapult, ensuring full access to support student learning tools weekly.
• Oversaw database management and monitored student progress utilizing Aeries and Destiny.
  Supported enhancement efforts by deploying Accelerated Reader via Renaissance Suites.
• Monitored and verified weekly book circulation processes, including check-ins, check-outs, and renewals, to enhance user experience.
• Ensured operational efficiency of stationary items at an at-need basis, such as copiers, printers, and scanners, to support daily business activities.
• Coordinated the reconstruction of purchase orders, ensuring accurate tracking and timely fulfillment of fixture requirements weekly.
• Facilitated weekly scheduling of library access for over 20 individual classrooms (K - 5) by coordinating times between faculty.
• Catalogued inventory of 500+ rotating books on functional user spreadsheets across district middle and high school teams weekly.
• Demonstrated foundational teaching skills daily by effectively reinforcing rules and regulations regarding student behavior.