Bernice Arauz-Trochez
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
The Kooples
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other Kooples or Bloomingdale's sites.
- Create brand loyalty through strong customer interaction, styling and follow up.
- Completed all inventory movements from receiving shipments, outgoing transfers and completing markdowns .
- Maintained all cash control policies and procedures
- Overall responsibilities included client outreach, visual merchandising, and operational skills.
Sales Associate
Sketchers USA
10.2020 - 03.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Offered each customer top-notch, personal service to boost sales and ensure customer satisfaction.
- Actively promote our membership deal and any sales items.
- Stocked merchandise, clearly labeling items and arranging according to size and color.
- Recovering of sales floor to guarantee floor inventory and store looks up to standards.
Admissions & Parking Associate
Bronx Zoo
03.2018 - 08.2018
- Validated tickets and admitted entry into the park and various exhibits/attractions.
- Directed guest to park vehicles in designated parking locations.
- Processed all transactions through the POS system.
- Actively promote and inform guest of our membership benefits and premium products such as Treetop Adventure.
- Maintained a general knowledge of park attraction and amenities so to provide superior customer service.
Education
Associate of Science - Advertising And Marketing Communications
Fashion Institute of Technology
New York, NY12.2023
High School Diploma -
University Heights Secondary School
Bronx, NY06.2019
Skills
- Native Spanish Speaker
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Conflict Resolutions
- Multitasking
Hobbies and Interests
- Reading
- Languages
- Drawing
Timeline
Sales Associate
The Kooples
06.2022 - 09.2022
Sales Associate
Sketchers USA
10.2020 - 03.2022
Admissions & Parking Associate
Bronx Zoo
03.2018 - 08.2018
Associate of Science - Advertising And Marketing Communications
Fashion Institute of Technology
High School Diploma -
University Heights Secondary School
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