Bernice Babynin
Brooklyn,NY
Summary
Efficient and conscientious with strong organizational skills and dedication to maintaining smooth and orderly environment. Proficient in handling multiple tasks such as managing reservations, assisting guests, and coordinating front desk activities with minimal errors. Possess solid work ethic and methodical approach to problem-solving and guest service. Bringing relevant knowledge and skills to role of Front Desk Associate.
Overview
3
3
years of professional experience
Work History
Spa Desk Associate
Equinox
New York, NY
10.2025 - Current
- Assisted members with inquiries, ensuring prompt and friendly service.
- Managed front desk operations, maintaining organized member records and schedules.
- Completed cashier and point of sale operations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Maintained accurate records of appointments, cancellations, and payments in scheduling software.
- Assisted in promoting spa services through effective communication of offerings to guests.
- Escorted clients to spa areas, treatment rooms, and offices.
Front Desk Associate
Equinox Sports Club
New York, NY
06.2023 - 10.2025
- Greeted guests in a professional and friendly manner, ensuring their needs were met.
- Handled customer feedback positively by addressing concerns in a timely manner.
- Developed strong relationships with guests through attentive listening and effective communication.
- Verified identification upon check-in for security purposes according to company policy.
- Performed administrative duties such as data entry, document scanning, photocopying.
Social Media Team Lead
Arya Power Solutions
Brooklyn, NY
07.2024 - 04.2025
- Collaborated with the LinkedIn Engagement Lead to design and schedule compelling content, enhancing the company's social media presence.
- Managed content calendars and coordinated with team members to ensure alignment with strategic marketing goals.
- Designed visually engaging posts and managed their timely publication to optimize reach and engagement on LinkedIn.
- Monitored and reported on content performance, utilizing feedback to refine and improve digital marketing strategies.
- Created and curated engaging content for social media channels, including text posts, images, videos, and infographics.
Front Desk Associate
Cko Sheapshedbay Kickboxing
Brooklyn, NY
06.2023 - 09.2023
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Processed payments with accuracy using cash registers, credit card machines, and POS systems.
Barista
Starbucks
Brooklyn, NY
08.2022 - 06.2023
- Collaborated closely with other departments when necessary.
- Managed customer accounts using specialized software systems and updated member information as needed.
- Greeted members and guests upon arrival, provided facility tours, and answered questions.
- Resolved complaints from customers in a timely manner by addressing their concerns directly and finding solutions quickly.
- Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Kept accurate records of attendance and payment information.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Maintained daily records of all transactions, including payments and cancellations.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created promotional displays for advertising special events or promotions at the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Graphic Design
Kingsborough Community College
Brooklyn, NY06.2026
Skills
- Office Administration
- Hospitality services
- Customer service
- Multi-line phone systems
- Problem-solving skills
- Time management
- Content optimization
- Scheduling appointments
- Guest relations
- Visual Communication
- Layout Design
LANGUAGES
English Native
Russian Bilingual
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/bernicebabynin-836babb2a5
Timeline
Spa Desk Associate
Equinox
10.2025 - Current
Social Media Team Lead
Arya Power Solutions
07.2024 - 04.2025
Front Desk Associate
Equinox Sports Club
06.2023 - 10.2025
Front Desk Associate
Cko Sheapshedbay Kickboxing
06.2023 - 09.2023
Barista
Starbucks
08.2022 - 06.2023
Graphic Design
Kingsborough Community College