Tally Kuperman
Lake Worth,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Spa Front Desk Reception
Spa Palmera - The Boca Raton
02.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled customer complaints to satisfy and retain guests.
Lead Spa Coordinator
Nspa - Opal Grand Resort & Spa
02.2017 - 02.2021
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Supervisor
Bedner's Farm Fresh Market
07.2016 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Sales Associate
Old Navy
08.2014 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Arts - Fine Arts
Palm Beach State
Boca Raton, FL08.2018
Skills
- POS System Operation
- Conflict Management
- Effective Planning
- Customer Service Management
- Guest Relations
- Listening Skills
- Hospitality Services
- Administrative Skills
- Word Processing
- Document management
- Reception area maintenance
- Organizational capabilities
- Scheduling coordination
- Telephone etiquette
- Exceptional communication
- Inventory control
- Database management
- Project coordination
- Team collaboration
- Multitasking abilities
- Time management expertise
- Interpersonal skills
- Attention to detail
- Professional demeanor
- Administrative support
- Schedule Coordination
- Employee Supervision
- Office Administration
- Customer Service
Photography
As an avid photographer for many years, I have developed a keen eye for detail, composition, and storytelling through images. I enjoy exploring various photographic styles, from landscapes to portraits, and continually enhance my skills in photo editing and post-production techniques. Through my hobby, I've cultivated patience, creativity, and a unique perspective that I believe enriches my approach to problem-solving and creative endeavors in other aspects of my life.
Timeline
Spa Front Desk Reception
Spa Palmera - The Boca Raton
02.2023 - Current
Lead Spa Coordinator
Nspa - Opal Grand Resort & Spa
02.2017 - 02.2021
Supervisor
Bedner's Farm Fresh Market
07.2016 - 02.2017
Sales Associate
Old Navy
08.2014 - 07.2016
Associate of Arts - Fine Arts
Palm Beach State
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