GUISELL ROADARMEL
PARKLAND,FL
Summary
I am from Peru. I have a bachelor's degree in hospitality management. I have more than 5 years of experience in hotels where I have had the opportunity to get to know different cultures and learn about different ways of thinking and relating to others, which has allowed me to understand diversity and apply this knowledge in the workplace. Being the vocation of attention, management and administration skills fundamental in my performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE SUPERVISOR
Marriott Boca Raton at Boca center
Boca Raton, Florida
05.2023 - Current
- Collaborated with server trainees to promptly resolve potential customer concerns
- Delegated work to staff, setting priorities and goals
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Trained and coached staff on proper food handling techniques, customer service skills, and product knowledge
- Facilitated collaboration between front-of-house personnel and back-of-house staff for optimal efficiency
- Controlled inventories of food, equipment, and liquor, and reported shortages to designated personnel.
HOSTESS
The Boca Raton Resort
Boca Raton, FL
05.2022 - 05.2023
- Greeted guests and gathered information to seat groups or place on waitlist
- Greeted customers, answered questions and recommended specials to increase profits
- Monitored dining area to assess server capacity and estimate wait times
- Managed guest expectations by relaying information regarding hours, wait times, and specials
- Responded appropriately to customer complaints, bringing major issues to the attention of manager on duty.
RESTAURANT HOSTESS
Ritz Carlton Fort Lauderdale
Fort Lauderdale, FL
07.2021 - 05.2022
- Warmly and promptly greeting guests when they arrive at the restaurant
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supervised server balance and monitored table turnover to accurately seat customers
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
LINE COOK
Fort Lauderdale Marriott Pompano Beach
Pompano Beach, FL
02.2019 - 10.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
LINE COOK INTERN
Hilton Miami Airport
Miami, FL
07.2017 - 07.2018
- Rotate in different areas in the kitchen, hot line, cold line, and pastry.
LINE COOK INTERN
Ritz Carlton
Miami, FL
03.2016 - 03.2017
- Rotate in different areas in the kitchen, main kitchen, and garde
- Suggested actionable improvements to streamline training procedures
- Learned new menu offerings and options easily to assist customers with selecting items.
PASTRY COOK
Cala Restaurant
Lima
07.2015 - 12.2015
- Scaled out and mixed ingredients according to recipes and procedures
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation
- Decorated pastries with different icings and toppings, using spatulas, scrapers, and piping bags.
Education
HOSPITALITY MANAGEMENT -
San Ignacio University
12-2022
BACHELOR OF ARTS (B.A.) IN CULINARY ARTS -
Universidad San Ignacio de Loyola
12.2015
Certification
Servsafe Food Protection Manager certification
Timeline
FOOD AND BEVERAGE SUPERVISOR
Marriott Boca Raton at Boca center
05.2023 - Current
HOSTESS
The Boca Raton Resort
05.2022 - 05.2023
RESTAURANT HOSTESS
Ritz Carlton Fort Lauderdale
07.2021 - 05.2022
LINE COOK
Fort Lauderdale Marriott Pompano Beach
02.2019 - 10.2019
LINE COOK INTERN
Hilton Miami Airport
07.2017 - 07.2018
LINE COOK INTERN
Ritz Carlton
03.2016 - 03.2017
PASTRY COOK
Cala Restaurant
07.2015 - 12.2015
HOSPITALITY MANAGEMENT -
San Ignacio University
BACHELOR OF ARTS (B.A.) IN CULINARY ARTS -
Universidad San Ignacio de Loyola
Servsafe Food Protection Manager certification
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