Bernice Brown

• Complete admission assessments, gather demographic and insurance information, and maintain accurate records for billing.
• Ensure all inquiries and clinical information are accurately entered into system
• Conducted comprehensive patient assessments to determine eligibility for behavioral health services.
• Collaborated with multidisciplinary teams to facilitate seamless patient intake processes.

• Collected payments, maintained records, and referred patients to financial advocates when needed.
• Answered incoming calls, scheduled appointments and filed medical records.
• Managed insurance verification and eligibility checks, ensuring seamless patient access to services.
• Greeted and assisted patients with check-in procedures.

• Conducted client intakes and eligibility assessments for childcare services and public benefits.
• Reviewed cases for accuracy, authorizations, and potential fraud.
• Monitored case progress and maintained accurate documentation in compliance with regulations.
• Followed all company policies and procedures to deliver quality work.

• Managed front-desk operations and multi-line phone systems

• Scheduled medical appointments and maintained confidential records

• Supported administrative functions through data entry, filing, and document preparation

• Assisted with daily living activities and patient hygiene.
• Monitored vital signs and reported patient updates to healthcare staff.
• Engaged patients in activities to support well-being and memory.